Reviews
Great service.
Lewis in the service department greeted me promptly and was informative and knowledgeable about the service my auto needed. Very courteous and washed my car too. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mark, it's great to know that Lewis provided you with such excellent service at Germain Volkswagen of Columbus. We appreciate your kind words and look forward to assisting you again in the future!
Great to deal with
My son was looking for a car for me and he is very picky. He was able to make a great deal with the manager. I wasn’t there , so my dealings were only over the phone with Haleigh and Derrick. Very impressed by both. They were friendly, informative and professional without being stuffy. I have been looking at cars for awhile and I haven’t met ANY other “dealers” I can say that about.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jamie, it's great to know that Haleigh and Derrick were able to provide you with a friendly and professional experience at Germain Volkswagen of Columbus! We're glad your son found us — it's an honor to receive this feedback. Thanks for sharing your review!
Excellent; no pressure purchase!
Michael Summers at Germain VW was excellent with his assistance in my purchase. I am enjoying the new ride and he made me feel extremely confident behind the wheel. I will recommend him and the dealership to my friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sue, it's great to know that Michael was able to assist you confidently with your purchase at Germain Volkswagen of Columbus. Enjoy the new ride and thank you for recommending us!
I visited Germain VW on Auto Mall Dr.
I visited Germain VW on Auto Mall Dr. on 9/6/23. My Service Associate was Brittany Depascale. The work that i requested was completed very well. Brittany was courteous. I will definately return to Germain VW for future service and will recommend the dealership to others. T. Francis
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the rave review! We're so glad to know that Brittany and our team at Germain Volkswagen of Columbus provided you with excellent service. Until next time, drive safely!
Professionalism and Care at its best
Recently purchased a 2024 VW Atlas Crossport and I have never experienced such amazing care, support and professionalism anywhere. Ben (Manager) and Hailey were an absolute pleasure to work with. This is the finest dealership to buy your VW from. Highly recommended.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Vinod, it's fantastic to know that Ben and Hailey provided you with a memorable car-buying experience at Germain Volkswagen of Columbus! We appreciate your recommendation and hope you enjoy the ride in your 2024 VW Atlas Crossport!
I had an excellent experience with this dealership.
I had an excellent experience with this dealership. Everyone was friendly and my salesman Luke made communication extremely easy. He provided me with all of the document requirements and ensured the process was smooth. I purchased a used car and Luke ensured it was full of gas, detailed, and that everything was properly installed on the car. I would not hesitate to purchase another vehicle here!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Andrew, we're so glad to know that Luke and our team at Germain Volkswagen of Columbus made your car buying experience smooth. We appreciate the kind words and look forward to assisting you with any future vehicle needs!
Great service, great dealership
They were great to work with I live 2 hours away from the dealership. They had everything waiting for me when I arrived. I will definitely shop their dealership again. ❤️
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michelle, we're so glad to know that our team at Germain Volkswagen of Columbus made your long-distance purchase a smooth one. We appreciate the love and wish you many safe and happy travels in the new ride!
Brittany is one of the best!
Left my car overnight to be serviced and, even though they were short staffed, they still got it to me within a day! Very patient and very nice about everything! Brittany worked all by herself that day at the center and still kept me in the loop about everything (even when i didnt have an appointment)! The service center team always has the best customer service!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for sharing your experience with our service center at Germain Volkswagen of Columbus! We're glad to know that Brittany and the team were able to keep you updated throughout the process, despite being short-staffed. Your patience is greatly appreciated - we look forward to serving you again in future!
Was treated very well by everyone I dealt with!
Was treated very well by everyone I dealt with!! They did it in the time estimated and at the price they said.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Curt, we're glad to know you had a positive experience with our team at Germain Volkswagen of Columbus! It's our pleasure to offer courteous, timely, and straightforward service. Safe travels!
Great!
Friendly & don’t try to sell you on stuff you don’t need. Got a used car from here and it was very smooth process. Michael was great & very helpful !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Megan, we're glad to know that Michael and our team at Germain Volkswagen of Columbus made your used car purchase a smooth process. Thanks for the positive feedback!