Mike Shaw Subaru

Jerry is always friendly and helpful when I take in my car for service. Kathy is wonderful as well & they will take the time to explain things & are very thorough. My salesman Steve Sumitra is always friendly and says hello when I'm at the dealership. I have found everyone I've dealt with to be helpful, professional & eager to please. My experiences with Mike Shaw have always been positive & I would recommend them to anyone looking for a great, drama-free Subaru dealership!

Although my previous experience with the sales aspect of this dealership was less than pleasing (it was the typical sales-pitch that I didn't find at one of the other local Subaru dealers), I have consistently found Jerry in the service department to be a shining example of the kind of customer service I want to see when I take my car to a dealer for service. Jerry has always shown me kindness and friendliness and has treated me with nothing less than respect. I work in the hospitality industry and my company is known for its high service standards. Jerry would be a welcome addition to my company and is truly a role model for others in his company to emulate. I've never experienced such kind customer service from a dealership in my life and I'm sure that I won't likely find it many other places. Jerry is an asset to Mike Shaw Subaru and I certainly hope that others in the dealership can learn to exhibit the same kinds of customer service behaviors as he does.

Brought in car for service, had a gasoline smell from under the hood. Service advisor Kathy Nerka said that likely problem was due to cold snap and fuel lines needed to be tightened. Upon further investigation, they quickly found a bad fuel pressure regulator that needed replacement. Kathy explained that the part would be in first thing the next morning, and an employee gave me a ride home. Next day when I went to pick it up, they had it all ready, but I had also brought a coupon for service, so Kathy had to re-write it all up and did so without complaint.

No hassle, straightforward place of business that other business owners should look at for a goal in customer satisfaction. Will definetely keep these folks on my number one list for my next automotive need. I went in for a installation of tires and without even asking they also did a free inspection of my vehicle. Nice! Only thing that could possibly improve is the customer waiting area leaves alot to be desired. Very small and I personally would not put waiting customers in the parts order area but that is just me. At least it was sqeaky clean even though there was melting snow outdoors. Heck I even took a look at one of the new cars, the salesman who helped me look a new car was not like any other salesman I have met, he did not pressure me one single bit which is a breath of fresh air coming from a dealership of ANY kind these days! Great work Mike Shaw Subaru on 104th avenue in westminster! Gabriel Westminster, CO 12-18-2009 UPDATE: After getting now 13 emails and 5 phone calls I am now wondering if going here was such a good idea to go here. Will keep this posting updated as I figure this spam of my email and home phone resolved.

The people at Mike Shaw are very friendly and the service is always really fast. I also bought my car there and I thought the dealers were very straight forward and didn't try and lead me in circles or scam me. In general, I think their prices for service are a bit high but that just may be because I'm cheap. They send out great coupons, so I only go in for service with when i have one of those. Just had an oil change for $10, good deal!! I like that every time I go in, they inspect my entire vehicle and give me an honest assessment of my car. I am never pressured into services I don't need or want. I bought my car in 2007 and am still very happy I bought it from Mike Shaw.

I have had only positive experiences in the Service Department. Specifically, both Kathy and Jerry have been courteous, attentive, and have patiently explained the need (and urgency, if any) for all repairs. I have never been made to feel ignorant or vulnerable. Usually, the repairs are completed in less time than estimated, always with a very satisfactory result.

I brought my 2009 Forester in for some minor No Charge warranty work. The work was done in a prompt timely manner, and was completed before the estimated time. The dealership made it very easy to schedule an appointment, and were willing to provide a free loaner if I needed one (which I didn't this time). The work was completed to my satisfaction, and the problem has been resolved.

Everyone at the dealerships has been incredible during and after the purchase of my new Legacy GT. I will definitely be coming back to this dealership for my next vehicle. My wife has her eyes on a new Subaru Outback so I am sure we will be back soon. Thanks Mike Shaw!!

I enjoy working with Jerry because he is always very helpful and informative and straight forward. No hidden stuff. being able to talk to someone that is so friendly is a big plus especially when getting your vehicle serviced. I always hate going to dealers that treat you like a dummy. I've never had that experience with Mike Shaw Subaru when dealing with Jerry.

Excellent. I purchased my car from them, and it is the only place I will bring it for service. Friendly, great at tracking maintenance, reminding you of services, and they send excellent deals and discounts via email (i.e., cheap oil changes, free inspections, discounts on labor/parts).