Skip to main content

Mike Shaw Subaru

(1,547 reviews)
Visit Mike Shaw Subaru
Sales hours: 8:00am to 5:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:00am–5:00pm 7:00am–5:00pm
Sunday Closed Closed
New (888) 816-9297 (888) 816-9297
Used (888) 817-8726 (888) 817-8726
Service (888) 821-1459 (888) 821-1459

Reviews

(1,547 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Leasing a Subaru

My experience was extraordinary! Cliff was warm, friendly, patient,kind,very helpful. He took lots of time to explain things,, without making me feel like I was imposing. He was very thoughtful and anticipated my needs, especially with technology. I am grateful for his skills and willingness to teach them to others! It was a very positive experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, we hope you are enjoying your new Subaru!

Good genuine customer service

We dealt with Emmet at Mike Shaw Subaru. We were wary of high pressure sales tactics, but Emmet treated us in a professional courteous manner ensuring that we got the car that matched our requirements.. we will use this salesman and this dealership again if possible

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for sharing your recent experience with Emmett, we appreciate your business and look forward to serving you in the future!

Awesome place to buy your car from Mike Shaw Subaru

Wood to thank Carrington for the awesome work on getting me in two a new car thank you and Cliff for the awesome experience you guy did a great job keep up the great work these is my second car I have bought from Mike Shaw Subaru if you need a great car plz get hold of Carrington or Cllif and they have a great guy in the service Department his name is Tim great guy thank all you guys for been so help full keep up the great service is what is all about

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review, we appreciate your feedback!

Great experience at Mike Shaw Subaru

We bought a used 2013 Subaru Forester from Keith Traczynski (salesman at Mike Shaw Subaru). We bought it "As Is" and everything was fine. Two months later, we had an issue and replaced the battery ourselves, but we took it in to Mike Shaw's service dept. to be checked out. While there, they checked everything and ended up repairing the air conditioner (replaced an O ring/seal in the system) and replaced the rear brakes in both wheels. There was no charge for this visit and we were treated very well by Keith, Jay, Will, and everyone else in their service dept.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.
Dealer response

Thank you once again for sharing your experience Kathy, we greatly appreciate it!

Easy,painless, helpful in negotiating price down

We checked Mountain States Toyota for a Rav4, Auto Nation Honda for a CRV, and Mike Shaw Subaru for a Forester. Hutch Yang was the very best of all three sales associates and completely sold us on the Forester. We came back later with Auto Nation's price quote which was slightly less than the original Forester quote and Hutch matched it. Very pleased with Hutch, took good care of us, we returned a week later for more info on the Eyesight system and he drove around with us until we figured it out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you very much for taking the time to share your feedback about your recent experience with Hutch! We appreciate your kind words and hope you are enjoying your new Forester.

Fantastic customer service.

I had a wonderful experience buying fin out of state. Quick responses, and my salesperson, Hurch, came in on his day off to make sure I was taken care of. Great customer care and very responsive service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
Dealer response

Thank you for your review, we appreciate your feedback!

Best car buying experience ever!

We just bought a Subaru Legacy and couldn’t be happier about the entire experience. Tori was very helpful and was very quick on answering any questions we had. They were so good that we decided to buy from Mike Shaw instead of buying locally in Lubbock, TX. We will definitely be purchasing from them again when we’re in the market for another vehicle. Thanks Tori!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for taking the time to share your experience with Tori and for the opportunity to help!

Friendly, dedicated staff

Staff was very understanding, curteous helped us narrow down the model we wanted. They even let us drive their vehicle to a different dealer so that we can compare our top picks side by side, which helped us immensely for making a final decision. Their staff, including Hutch Yang was very patient with indecisive customers like myself.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you very much for sharing your recent experience, we greatly appreciate your business!

Great

King was very helpful answering any question I had. It was a great and quick experience and I highly recommend everyone to purchase from him!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for taking the time to share your feedback about your recent experience with King!

Amazing

Cliff is a outstanding person and sales man!! I’ve knower hem for 10 years I bought my first car from him and come back to him every time. This was car #3

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your review and your business over the years, we appreciate it!