Fields Lexus Glenview

Service was pretty great and Melinda was amazing. Very thorough and professional. I will most definitely be returning

Had my car in for routine service. As always, the service writers are professional and my service was done on time and the issues with my car were resolved. The car was ready when they said it would be. A very positive experience. Great dealership.

They were professional in their work in checking my car and giving it the necessary attention.

Have always received prompt and excellent service with this Lexus dealership. They go out of their way to provide quick and efficient service. Have been a customer for 24 years!

I brought my car in for routine maintenance. Malinda was my service advisor. She was very helpful getting me through the whole process of writing up the service order to getting my loaner. I was provided timely updates on the progress of the service and promptly notified when my car was ready for me to pick it up. Overall a great experience.

Malinda was great service was great and done faster than was told. I was shocked with the free breakfast. It was amazing

My salesman, Nate, is best in class and the finance as well as management teams are great too.

I would like to recognize the service at this dealership from the sale to the service. They offered me a loaner on a very busy day after a holiday. Was greeted with a hello from everyone, the service writer Malinda was very efficient. And Carlos who gave me my loaner had another customer was very pleasant and professional acknowledged we when I walked up to the counter as if I was the first customer he had seen on this very busy morning. My Lexas was in for 5000 mile warranty's and did everything in 2 hours and the best part was I wasn’t asked to buy anything when I went to pick it up. And had my car right out side the service entrance washed interior cleaned. Was like a brand new car again. Thank you Fields Lexus team it’s appreciated. Cynthia

Unfortunately, I am coming on here give a well-deserved, poor review of Fields Lexus. My first car with them was totaled this past June in an accident. I bought a new one off their lot in July this year. I had it just one month and Apple CarPlay never worked properly (Siri was unable to voice text properly). First the Fields Lexus tech, Howard Meron, then the service crew claimed they had never seen this before and made me spend over an hour in my car as they had me try everything to make it work (after having my car overnight and telling me to pick it up as they thought they knew how to fix it). Nothing worked, except they did a system reset and my odometer jumped to over 1000 miles! I did NOT drive 1000 miles in one month! I could easily account for every day I had that car. They sent me home with my car saying they would contact the TX headquarters and contact me when they figured it out. When I got home I googled my Apple CarPlay problem and it turns out that Lexus has had this EXACT problem with many of their cars for YEARS! They knowingly sold me a defective car and did nothing to help. I was incensed. I emailed both my sales guy Keith Tennyson and the service tech Jeffry Holmstrom. It has now been TWO WEEKS and I have not heard from ANYONE at Fields. So guess what? I dumped the car and got a different brand. I'm out a ton of money, but at least EVERYTHING WORKS IN MY NEW NON-LEXUS CAR. NEVER AGAIN, LEXUS!! SHAME ON YOU!!

I have been a Fields customer for a decade (Formerly Brenneman). I have found there sevice as a purchaser and as service client o be constantly excellent. The environment and amenities are superb and the personal professional. Keep up the good work!