West Herr Chrysler Dodge Jeep Ram Fiat of Rochester

I came in to have my oil change and tire rotation and found out I was a day early. After the initial embarrassment they said they could fit me in. It was even a shorter visit than I thought it would take.

Both Sam Ansari & Jorge Tamayo were Extremely Courteous & Professional in regards to My purchasing experience of a 2022 Jeep Grand Cherokee & should be commended for their prompt, knowledgeable service.

The service department employees are very friendly and helpful. They are good getting back to you and are courteous. Technicians are good and efficient. Always satisfied with the work done.

Once we got everything straightened out, the process went great! My salesman Steve Stonehouse was very helpful and finally got all the ducks in a row. I have had Steve as my salesman since 2016. Never pressured me into a vehicle I did not want. He tried and succeeded in getting the color I wished for. He was helpful in explaining all the new options that are equipped on this vehicle. Steve also got me into my price range that I could be comfortable with. Helpful, friendly and patient. I know I gave him a few grey hairs. Would I recommend Steve and the dealership.

Hit a curb. The fox was way lower than the estimate. They handled it immediately and quicker than expected. Dealing with the service manager, Christine, was pleasant and efficient.

I worked with Johnny D. It was a great experience, Johnny is very knowledgeable, attention to detail and has a great personality. I will recommend West Herr & Johnny to my family & friends. Love my car!

My car wouldn’t start turns out it was low on oil so they provided an oil change. They were extremely efficient I’ll be going back here in the future. Honest dealership.

Worked with Steve and Abby to find the Ram 1500 Bighorn that I was looking for. They found it and got me exactly what I was looking for. Everything was fantastic

West Herr was great, plenty of choices, personable staff, and did all they could to work out a great deal for me. Would absolutely recommend.

I brought my 2021 compass in for an oil, change, tire, rotation, and inspection Chris Malone was my service advisor. All work was done within an hour and a half. Service department does an excellent job. That is why I’ve been going there for the last 15 years excellent work excellent customer service. I think the dealership should offer better incentives for routine maintenance such as a benefit to join oil change, and tire rotation.