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Jim Riehl's Friendly Honda Cadillac

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (262 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (262 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Service

Very good service. I had an oil change and my sunroof fixed. They gave me a loaner while my car was being fixed and updated throughout the week.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're thrilled that we could make your service experience a 5 star one, Elizabeth. And we look forward to seeing you again for any automotive needs in the future!

Purchase of a 2017 Cadillac XT5

I was very pleased with my saleslady, Cheryl Noda. I would highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the wonderful feedback, Kathy! We're so happy that Cheryl could get you into the ride that you've always wanted!

Great Experience at Jim Riehl's Friendly Cadillac

The salesman spent as much time with me as I needed, which was about 1 1/2 hours the first visit and about 2 1/2 hours the day I purchased the XT5. There is a lot of new technology and the salesman (Thomas) was very knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for leaving this amazing feedback, Pam! We're so happy that we could get you into the Cadillac of your dreams!

Mssassy53

I have been to this dealership three times for repairs and or scheduled maintenance. I am always treated very special and the service is excellant. They always make sure to return my car all washed and shiny looking like new. Thank you Randy for making me feel so special!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Debi, we're thrilled that Randy took such good care of you. We agree- he's a stand up guy! Thank you for the wonderful feedback and we look forward to seeing you again!

Replacement of a 10 year old part

When the glove box latch shattered on my 2007 Hummer, I was skeptical if a dealer could even order the part. I drove to the dealer, it was ordered and I received a text in a few days indicating it was ready to be installed. What more could a customer ask for?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Carol, we're so happy that you chose us to fix it for you! Thank you for the wonderful review and we hope to see you again soon for any automotive needs.

Oil Change

Routine oil change that was efficient and the customer service was pro.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the wonderful review, Jan! We're so happy that we could make your service visit the best one yet!

anthony j. donadio

Mike Cahill did a fabulous job!! I will continue to work with him because of his extremely good service and friendliness.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Alice C Mason

On every occasion of buying or leasing, we and friends and family members who bought, have been very pleased!....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Love my car!

I had been considering buying a new car for the past year or so. I was directed to this dealership from the Costco program. A bit of a drive, but well worth the time. I was especially impressed with my salesman, George Jablonski. Once we had made our request through Costco, George called us the following day. He listened to what I wanted, made suggestions and we arranged for a trial drive. He did not have the exact model and color that I wanted, it was able to find one quickly. What I appreciated most about George was the no preassure approach. He was through in his explanations and answered all of my questions. All in all, it was a painless and down right pleasant experience. I love my new Accord. All the new technology is a learning trend, but a fun one. I expect many pleasurable years ahead driving my new Accord.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Purchase of new Honda CRV

Great experience at this dealership - employees are helpful, knowledgeable and friendly - from the salesperson to the loan manager. The salesman took the time needed to answer every question we had - never did we feel rushed or pressured. Will definitely recommend this dealership to friends and family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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