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Jim Riehl's Friendly Honda Cadillac

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (262 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (262 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Cadillac CT6 Lease From Jim Riehl's

I have leased a Cadillac CTS previously from Heidi Wollard at Jim Riehl's. I was also looking at potentially leasing a BMW 330i prior to leasing the 2017 CT6. Not only does the CT6 blow away the BMW, Heidi is the best salesperson I have ever worked with. She is top notch, efficient, and very easy to work with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us this review! We're glad you had a great experience with us and look forward to seeing you again!

Martin

Great service. I will continue to get my vehicles service.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Martin, Thank you so much for taking the time to leave us a review! We are happy to have your continued business.

New Car Lease

Pete DuBois was great. Knowledgeable, helpful, and not pushy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us this review! We're glad you had a great experience with us and look forward to seeing you again!

Great and " Friendly " place to purchase a vehicle

Process of purchasing two Cadillac xt5's absolutely exceeded my expectations. Sales mgr and sales associate were professional, caring, efficient, and easy to work with in the purchase process. Ralph Debucce and Eleanor Knapp were a good team and did everything possible to address any questions we had as we worked thru the process. We will definitely recommend Friendly Cadillac to our friends and neighbors.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, James, for this great feedback! We're happy to have you as a customer and Ralph and Eleanor as employees of Jim Riehl's!

Puzzled about salesperson

We went to considerable expense in terms of time and effort to get our trade-in to the dealership. Trade in offer was acceptable, but salesperson would not repair defective radio in used car we were purchasing. We were spending over 10k and one would think that the radio in the car should be in working order. Puzzled about why salesperson would scuttle the sale over a couple of hundred dollars.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We humbly apologize that you had a bad experience at one of our Jim Riehl locations. We are trying to get more information to see what may have happened. Please contact us at 586.412.9600.

oil change

I was greeted quickly and in a friendly manner. The job was also done very quickly. Professional staff at check in.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We see you left a 1 star review, but in regards to the comments, everything seems to have went well! We just want to make sure that is the case, and that everything was done to your expectations. Please give us a call if there is anything more we can provide to you and thanks for being our customer!

Great Experience at Jim Riehl's Friendly Honda

We purchased 2 new vehicles from Alyse Vasquez and she was absolutely outstanding during the whole buying experience. Her knowledge of the vehicles and pricing options was superb. We will definitely be back to work with her the next time we are in the market for new vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Purchase of 2017 Honda

The salesperson I dealt with at Jim Riehl's Friendly Honda was excellent. Honest, straight-forward and handled the transaction well from start to finish. Other staff members were friendly and professional as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience at Friendly Caddillac / Honda

Thank you for a great buying experience. I found your salesman Frank to be most helpful in finding a car that was affordable yet safe for my teenaged Son. Frank is a true professional and an asset to your dealership. This is my second vehicle purchase from your dealership and I look forward to future purchases and service from Friendly Cadillac. Thank you! Kevin Bayless

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Exceptional Service

From sales to service, the experience at Jim Riehl's Friendly Honda is exceptional. We have been a customer for about 25 years and wouldn't think of going anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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