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McGrath City Mazda

(758 reviews)
Visit McGrath City Mazda
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award
New (773) 372-1816 (773) 372-1816
Used (773) 639-1046 (773) 639-1046
Service (773) 372-1889 (773) 372-1889

Reviews

(758 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McGrath City Mazda from DealerRater.

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Alex helped me get a new car and the entire process was

Alex helped me get a new car and the entire process was painless. I am so happy with my car. He is a pro and you can be confident going to him. The rest of the team was helpful removing barriers and we will go back in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Alex, we're thrilled to hear about your painless car-buying experience with Alex! It's fantastic to know that he provided you with professional assistance and helped you find the perfect car! Our team is dedicated to ensuring a smooth and enjoyable process for our customers! The McGrath City Mazda family looks forward to your next visit with us soon!

Everybody was really nice.

Everybody was really nice. Good experience. No pressure or awkward exchanges that most places have.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

John, we prioritize creating a comfortable and pressure-free environment for our customers, so we're glad to hear that you didn't experience any awkward exchanges or pressure during your visit! Your satisfaction is important to us, and we appreciate you choosing McGrath! The McGrath City Mazda family looks forward to your next visit with us soon!

I went into McGrath City Mazda on Saturday to purchase my

I went into McGrath City Mazda on Saturday to purchase my first car, and was left very impressed with this dealership! I went in with the expectation that it would take a while, and that I would be getting the run around with a lot of extra features and costs, but I knew which car I wanted, and Delia and Spike really facilitated a quick and painless experience to get me from test drive to purchase. The few hours spent at the dealership flew by with the level of attention and service I received, and I ended up with a car I am truly thrilled to drive. Thank you so much to the whole team for making buying a car for the first time a positive experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Ali, we're delighted to hear about your wonderful five star experience with our team and services! We'll be sure to pass along the five star feedback to our team members! Your kind words never fail to make our team members smile from ear to ear! The McGrath City Mazda family looks forward to your next visit with us soon!

I recently had a couple of issues going on with my Mazda

I recently had a couple of issues going on with my Mazda MX-5. It was taken to the McGrath City Mazda service department for diagnostic and the repairs needed. It was there where the technician Estiv (Steve) Bonete was more than professional! He was superiorly kind and extremely knowledgeable about the issues my MX-5 was having. He was VERY courteous while explaining to me in detail the issues my car was having and it's remedies. Not only did he keep me up to date with the progress of the repairs being done, he always made it a point to encourage me and that gave me peace of mind while I waited for the car to be ready. I STRONGLY recommend asking for Steve Bonete in the service department at McGrath City Mazda service. He will certainly do his utmost to guide you and do right by you 110% every time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Hello, we love to hear stories of this nature! We're glad to hear about your wonderful five star experience with our team and services! Especially when working directly with some of our fantastic team members! We appreciate you being able to take the time to share your feedback and kind words! The McGrath City Mazda family looks forward to your next visit with us soon!

The best dealer I ever had.

The best dealer I ever had. The sales person Alex - great knowledge and patience, explained all details about the car. The Manager Mark very helpful and experienced person got the paperwork done quickly with no problem. All paperwork prepared and signed within 15 min with the financial person. We are really happy and would like to say thank you to all people involved in this process. Thank you again McGrath City Mazda.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're thrilled to hear about your wonderful five star experience with our team and services! Especially when working directly with Mark and Alex, as well as the rest of our fantastic team members! We appreciate you being able to take the time to share your feedback, as well as your kind words! The McGrath City Mazda family looks forward to your next visit with us soon!

Came in to look at a Cx-5 and a Cx-30, was very

Came in to look at a Cx-5 and a Cx-30, was very interested in buying the Cx-5 but the dealership literally wouldn't negotiate on price at all. List Price was around 24,500, and after all the add-ons I was at 30,500. They asked me what I would be comfortable paying multiple times and shot me down every time without even giving me a counteroffer. I was very disappointed, cause I really wanted to buy the car. Very unlikely to come back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello valued customer, our team is overly apologetic that you didn't get to experience our normal McGrath five star standard during your last visit! Our team deeply cares about every detail, big or small. Please reach out to Dana Grande to discuss the situation further, DGrande@mcgrathcity.com 773-836-3904. McGrath City Mazda looks forward to hearing from you soon

This dealership is top notch in my book.

This dealership is top notch in my book. Professional, efficient and courteous is how I describe the dealership!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're delighted to hear about your wonderful five star experience with our team and services! We appreciate you being able to take the time to share your feedback, as well as your kind words! The McGrath City Mazda family looks forward to your next visit with us soon!

Purchase a vehicle new less than a week ago CX-30, and

Purchase a vehicle new less than a week ago CX-30, and already having issues with battery of the car and the key fob, not being recognized plus other error codes. Had to get the car towed In for service, since car wouldn’t start, even after being jumped. Unfortunately, they did not offer a loaner vehicle until I called Sales department to complain since car wouldn’t be looked at today. You would think something like this the dealership would provide better customer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello valued customer, our team is overly apologetic that you didn't get to experience our normal McGrath five star standard during your last visit! Our team deeply cares about every detail, big or small. Please reach out to Dana Grande to discuss the situation further, DGrande@mcgrathcity.com 773-836-3904. McGrath City Mazda looks forward to hearing from you soon

Alex B was a great sales person and my whole buying

Alex B was a great sales person and my whole buying experience was top notch. Alex was eager to sell me a car, without being pushy or aggressive. If you are in the market for a new or used Mazda, McGrath is the place and Alex is the man!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're thrilled to hear about your wonderful five star experience with our team and services! We appreciate you being able to take the time to share your excellent experience working directly with Alex, he's the best! The McGrath City Mazda family looks forward to your next visit with us soon!

This is my 4th time buying a car, and I am glad McGrath

This is my 4th time buying a car, and I am glad McGrath is so close to my neighborhood. Now I will never go to another dealership , except McGrath.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we're thrilled to hear about your wonderful five star experience with our team and services! We appreciate you being able to take the time to share! Your kind words never fail to bring smiles from ear to ear throughout the dealership! The McGrath City Mazda family looks forward to your next visit with us soon!