Reviews
New Truck Purchase
After months of searching for the correctly configured truck for towing, lo and behold, one showed up at the local Royal Chevrolet of Richmond dealership. The sales team was knowledgeable, enthusiastic, and friendly. I had visited months before, and they were the ONLY sales staff that bothered to keep a record of my visit, name, and wife's name, and my objectives. Great price for the Silverado and a great trade-in allowance for my 04 GMC. Keeping in the GM family of vehicles really paid off. Thanks to the professional sales team at Royal Chevrolet of Richmond.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fantastic
The Royal Chevrolet team has always treated me with respect. Rusty Snead was very helpful in sharing my options with me at the end of my lease. The option to buy a 2014 Cruze from Royal Chevrolet proved to be the best option. I left feeling confident in my choice and very satisfied with the purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful Experience
Michelle was great to work with! She went the extra mile to be sure we were satisfied. We're very happy with our Colorado. Dino was friendly and informative. I would recommend Royal for your next car or truck.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great dealership!! Great employees!!
jason foster was a great salesman to work with. He was friendly, knowledgable, and very helpful. Thank you for all of your help!! I love my new Silverado. I will recommend royal Chevrolet to anyone!! The best dealership I have ever been to. Thanks everyone!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience
Matt Ridley was exceptional to work with! He literally ran around the dealership to get us what we needed. He was informative and genuine. I would reccommend him and Royal to friends and family. Royal should be proud to have Matt on their staff, as he is not your typical car salesman. We love our new 2015 Surburban and are confident that Royal will provide us with a great post- purchase experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great
I bought a used 2009 Scion Tc. Jason was great. He went out of his way to help me buy my first car. This dealership makes costumers like myself feel welcome.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Great experience
When I made my purchase of my 2010 GMC Terrain at Royal Chevrolet it was a very pleasant and easy experience. Their team provided excellent service. I have never had an easier process in a vehicle purchase. I highly recommend them and will be referring everyone that I know that is planning a vehicle purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Outstanding customer service and honest dealership
We purchased a used Volvo XC90 today and had the best customer service. Mike went above and beyond for us today and we so greatly appreciate his service. His commitment to providing stellar service, integrity, and knowledge made our experience wonderful. We got in a tight spot with another dealership and Mike came to our rescue. He didn't have to help us like he did today, he helped us like a true friend and we greatly appreciate him. We highly recommend Royal Chevrolet and Mike Dingess.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very good dealership
I bought 2 trucks in 6 months. Very positive all the way around, and very professional. Steve Castillo is an excellent salesperson. Very good communication and transparency. No games or typical dealership BS -- easy to do business with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
the best
Over all the best customer service I have ever been given through out the history of my wife an I purchasing any vehicle we have ever brought, again Mr Ron Carter thank you for your kindness and thoughtfulness you showed us from the moment we got out of the car until we left in the car,,, you are the best by any measure,,,, I pray that God will favor you to sell many more cars in the future with like manner for which you rendered to my wife an I, God Bless You an Luke Reid as well for kindness as well, may God Bless Royal Chevrolet's over commitment to Excellence,,,, Again thank you,,, Mr Cornelius Lane
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car