Reviews
Great Customer Service
I have been coming to Planet Toyota now Gerald Toyota since 2005. Matthew Disabapo surpassed my expectations on my vehicle being serviced at Gerald Toyota. He was wonderful, contacting me regarding my vehicle every step of the way. I can say that the service that I received that day from Matt was exceptional. If I was to rate Matt on his service, professionalism, quality anx customer service I would give Matt 100%
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service, clean
My service guy was very nice and customer service oriented. I drive and hour just to come to THIS particular Toyota dealership. I usually have a good experienced every time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
People that work there are always ready to help.
We have dealt with Steve Smith since 2004 and always feel like he cares about how we feel. There is never any pressure and we like that.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service, clean facility
The quality of service I received has always been good. The staff is friendly and welcoming. The has always been my go to place for service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gerald Toyota - Awesome dealership
Raul was awesome with my purchase, professional and friendly and extremely knowledgeable. Tony was also awesome in Service. Professional, efficient and friendly. The overall customer service at Gerald Toyota is out of this world outstanding.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Matteson Gerald Service Department
Customer Service is always great, they truly treat you with respect and dignity.. Tony and Stephanie are Top Shelf, Ted runs a great crew
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Tom sold us the car and he did a great job explaining all the features and answering our questions, but wasn’t pushy about the purchase. He went above and beyond.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service
Clean & fast & they do everything that you tell them. They listen and aren't just looking to add services unnecessary.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great people
It was a simple process. They guided me somewhat in the right direction. Got me in and out in a jiffy and that’s something i like.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service and great dealership
They were knowledgeable and helpful, and friendly and the work was completed when they stated. Also comfortable waiting area for customers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase