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Mercedes-Benz of Hoffman Estates

(1,276 reviews)
Visit Mercedes-Benz of Hoffman Estates
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2015 consumer dealer award
New (847) 348-8434 (847) 348-8434
Used (847) 348-8758 (847) 348-8758
Service (847) 348-8806 (847) 348-8806

Reviews

(1,276 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Hoffman Estates from DealerRater.

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Great service

Pleasant, painless and friendly service. Salesman took time to understand our needs and made right suggestions based on them. I would definitely recommend their services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us to earn your business. We are thrilled you were happy with the assistance and experience Atanas provided. We appreciate you sharing your feedback and the 5 star rating Atanas earned. Welcome to the circle.

Honest and straight to the point

Ronnie was very straightforward and honest from the start. He was personal and not pushy at all. During negotiations on price, he was fair and consistent. After a few offers and counter offers, we agreed to an out the door price which ended up being much lower than the original asking price. When I came back the following day to drop of my payment, he made sure I did not have to wait in line and got me to the general manager asap. I am someone who is not fond of most dealers as I prefer to buy cars from owners on Craigslist, etc. However, if you are looking for a Mercedes, I strongly recomend Ronnie. He will give you no BS, is willing to negotiate, and you'll end up with a fair price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us to earn your business. We appreciate you sharing your feedback on your buying experience with Ronnie. We are thrilled the experience earned him a 5 star rating. Enjoy your Mercedes and Welcome to the Circle.

Smooth and easy experience

Purchased a used vehicle this week, the sales team at MB-Hoffman was Austin Terry and Tom Herwehe. Very easy to work with and the process was smooth and easy. Good follow up already after the sale as well. Definitely recommend both these gents and the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking he time to share your feedback on your experience with us. We are thrilled that Austin and Tom delivered a great experience. We appreciate you choosing us to earn your business. Enjoy and Welcome to the Circle.

Perfect

One phone call, one hour with sales and in and out with finance paperwork in less an hour Quick friendly profesional sale in less than two hours

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us to earn your business. We appreciate you taking the time to share your feedback on your buying experience. We are thrilled that Piotr and Jose provided the perfect experience that earned them a 5 star rating. Enjoy and Welcome to the Circle.

Great dealer and friendly people

I purchased a nice pre-owned car at this dealer. It was a friendly and helpful dealer that took all the time to help us. I would definitely do business here again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us to earn your business. We are thrilled you enjoyed your experience with us and Atanas. We appreciate you sharing your feedback. Enjoy and Welcome to the Circle.

Honest and professional

Atanas was a true professional from the start. Knowledgeable with excellent follow up skills. I would recommend this dealership for anyone considering a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us to earn your business. We are thrilled that Atanas delivered a 5 star experience. We appreciate you sharing your feedback. Enjoy your vehicle and Welcome to the Circle.

Great purchase experience

I was in the market for a new vehicle that fit my budget. Derian showed me options and he did great job in showing me the vehicles and what they had to offer. Sales manager involved was great and so was the finance manager. Overall great buying experience! Highly recommend Motorwerks dealerships and most definitely Derian. He caters to your needs/wants and is professional and courteous. You won’t regret going to see him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us to earn your business. We are thrilled Derian provided an overall great buying experience. We appreciate you taking the time to share your experience. Enjoy your vehicle. Welcome to the Circle.

Great Experience

I had a very good experience with MB Hoffman. Raul and Kevin both were very helpful and Kevin was extra ordinary. Raul was extremely responsive to all my emails/texts/calls. We made a deal and even after I got my car, Both are still responding and answering any questions I may have. It was a perfect place to buy a car and I will recommend all my friends to go buy from there if they are looking for any new or used Mercedes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

We are thrilled that you had a great buying experience with Raul and Kevin. Our number one goal is great customer experience with complete satisfaction. Thank you for choosing us to earn your business. We appreciate you taking the time to share you experience and for the 5 star rating. Enjoy and Welcome to the Circle.

New GLE

VERY EASY PURCHASE AND VERY NICE PEOPLE. THEY DELIVERED THE CAR TO MY HOME IN AURORA IL. IT WAS A PLEASURE WORKING WITH BERTIN AND FRANK.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to share your feedback on your buying experience with us. We are thrilled that Bertin and Frank created an experience that earn a 5 star rating. Thank you for choosing us to earn your business. Welcome to the circle.

Pleasant Experience

I had a pleasant experience at Mercedes-Benz Of Hoffman Estates. Bertin Covarruvias made my purchase easy & memorable. I will definitely do business at Mercedes-Benz Of Hoffma Estates in the future! I would also like to thank Jose Gomez, for going the "Extra Yard", for me....Thank You!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you choosing us to earn your business and sharing your feedback on the experience. We are thrilled Bertin and Jose created a pleasant and supportive experience. Enjoy your vehicle and Welcome to the Circle.