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INFINITI of Hoffman Estates

(2,160 reviews)
Visit INFINITI of Hoffman Estates
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

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Servicing the Customer

Anthony Guzman and Alex Alverio are the best of the best. They are very attentive to the needs of the customer. I have been in many dealerships to purchase a vehicle and never have I received the type of service that was rendered by these two gentlemen. You can really tell that they enjoy their work. At no time did I feel pressured or uncomfortable.These guys have awesome skills and I would recommend anyone looking to buy or lease an infinity take a moment to talk with these two...you will not be disappointed....kudos guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Welcome to the Circle. Thank you for taking the time to share your feedback with us. We are thrilled you enjoyed working with Tony and Alex. We look forward to working with you again.

Easy , quick , professional , knowledgable . no hassle

Both Joel and JP were fantastic -- made for an excellent car buying experience ! Amin was also awesome -- very professional and very easy to work with. This is my 3rd car from this dealership -- so I am obviously a happy repeat customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for being a loyal customer. We are thrilled you have enjoyed your 3 experiences with us and our team. We are happy to have you in the Circle.

The best of the best

Joel and team were absolutely wonderful! They did everything they could to figure out our complicated situation and help us walk away in a beautiful luxury vehicle! They never hassled us and always made us feel very comfortable. Joel was super knowledgeable of the car and we are so happy we went to him. Amin also really helpful when it came to financing. We plan to go back for all of our future car buys! Thanks to you all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Welcome to the Circle. We are thrilled you enjoyed working with Joel and the team. Thank you for taking the time to share your feedback with us. We look forward to working with you again in the future.

Great!

Davidmichael and Amin were great to deal with! Very friendly! Highly recommended! They made the process go smoothly and efficiently! I'm very happy with my purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us to earn your business. We are pleased you enjoyed working with David Michael and Amin. Enjoy your vehicle and Welcome to the Circle.

Quality Experience

Found the vehicle I wanted on Autotrader and reached out to this dealership for more information, I was paired with Dodie as my sales rep and he was very prompt in communication and extremely patient and professional. I arrived for a test drive and spent a couple of hours going through the Q/A, finance process with the onsite group. Everyone I dealt with was above-board and professional. Most of the post-deal closing items I requested were addressed and overall I was pleased with the experience. Dodie was engaging and low-pressure in his dealing, and he will get you in the car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback on your buying experience with us. We are thrilled you are pleased with the overall experience and working with Dodie. We appreciate you choosing us to earn your business. Congratulations and Welcome to the Circle.

Great Car, Great People

I was looking for a specific high-end Jeep Grand Overland. Hard to find in any color combination, much less the one I wanted. Chad Blanton was the sales rep and was fantastic. Rick Ayash was the typical "close-the-deal" GM. Also great to work with. Clean car, drove well, had the features I wanted. Everything as advertised.. Even though I arrived only to look and unprepared to make a deal, they walked me through all the steps and I drove home with the car I wanted. Just returned from the service department for a dealer installed addition. Service is as good as sales. It is a 45 minute drive each way for me but well worth the trip. Typical MotorWerks quality.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you found the vehicle you wanted and enjoyed the buying process with Chad and Rick as well. Thank you for taking the time to share your feedback with us and choosing us to do business with. Enjoy and Welcome to the Circle.

Exceptional buying experience!

Saw vehicle I was very interested in advertised on dealer website. Lead to trip to dealership and introduction to sales consultant Dodie. Found Dodie to be very engaging, knowledgeable and entertaining. Extensively discussed vehicle features and options and went for extended test drive. Dodie was able to answer most questions and knew exactly where to go to get answers when he couldn't. Dodie was quick to introduce key dealership personnel from the general manager on down at the appropriate times. He introduced other personnel to discuss their specific personal experience to assist me with my considerations. Found all staff to be knowledgeable and most accommodating. Throughout the process which covered 2 days Dodie was patient and direct, never applying any pressure. Dicussed various buying options and alternatives with no pressure. Very happy with vehicle purchased and the entire purchase experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for sharing your feedback with us. We are thrilled you enjoyed working with Dodie and the assistance he provided throughout the buying process. Thank you for choosing us to earn your business. Welcome to the Circle.

Thanks

Dodie helped us out on the purchase of a vehicle for our daughter. He recommended a car that was perfect for our need and budget. The car is in great shape despite its age. The transaction was fast, facility is clean, people were friendly and we paid a fair price for the vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you enjoyed working with Dodie and the experience he provided you. Thank you for choosing us to earn your business and taking the time to share your feedback with us. Enjoy and welcome to the Circle.

Great Experience!

Josh did a superb job with our transaction. He made it fun while being efficient. We are out-of-state buyers and had no complication, just a few extra forms to sign. We would highly recommend Josh to anyone looking for a fine car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you enjoyed working with Josh and the assistance he provided for you. Thank you for choosing us to earn your business and taking the time to share your feedback with us. Enjoy and We look forward to working with you in the future.

The happy trip to buying my new ride!

David Michael provided me with an amazing experience into buying my first luxury car. I was a bit nervous at first about the experience, but his honesty and transparency put me at ease within minutes of entering the dealership. I will be sure to reccomend MotorWerks to my friends and can't wait to drive my new QX60 around town!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you enjoyed your buying experience working with David Michael. Thank you for taking the time to share your feedback with us and choosing us to earn your business. Enjoy and Welcome to the Circle,