Skip to main content

INFINITI of Hoffman Estates

(2,160 reviews)
Visit INFINITI of Hoffman Estates
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

Want to share your experience with this dealership?

Write a review

I bought a car from them this week and was very satisfied

I bought a car from them this week and was very satisfied and impressed. I highly recommend salesman Christian Fernandez - he was very professional and made the process personal, comfortable and fun! He provided exceptional service. If possible call ahead for an appointment and come prepared, I'm from out of town Christian helped me get it all done in 1 trip, trade-in and all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No

Dealerships is clean, organized, and friendly staff.

Dealerships is clean, organized, and friendly staff. There are many vehicles available to test drive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I was extremely happy working with salesman Christian

I was extremely happy working with salesman Christian Fernandez to purchase a car from the Hoffman Estates Infiniti dealership. He made the process personal, comfortable and fun too! I recommend making an appointment and coming prepared, because that way they were able to do it all in one trip - including my trade-in, which was very helpful to me. The finance person I worked with across the street was also very personable. I was impressed with the whole process from beginning to end! I strive for that in my business and saw that in the people I worked with there. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I had a fantastic experience purchasing my new car thanks

I had a fantastic experience purchasing my new car thanks to the amazing team at [Dealership Name]! Joel, my salesperson, was incredibly helpful, knowledgeable, and patient throughout the entire process. He made sure I was comfortable every step of the way and took the time to answer all my questions without any pressure. James, the sales manager, was also great to work with—transparent, fair, and really worked to make sure everything came together smoothly. The entire process was straightforward, and I truly felt like they had my best interests in mind. Couldn’t be happier with my new vehicle and the service I received. I highly recommend asking for Joel if you’re in the market for a car—he’s top notch!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new INFINITI and thank you for the opportunity to earn your business.

First class operation.

First class operation. Beautiful facility with extremely pleasant employees that helped us through the entire process. Joel Gappa was a real please to work with. He will definitely get my first call on our next car purchase. Thanks again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for allowing us the opportunity to earn your business.

Joel Gappa was amazing to work with from start to finish.

Joel Gappa was amazing to work with from start to finish. He made the entire process easy and the service was top notch. I would highly recommend Joel to anyone and would for sure work with him again for future car purchases!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the opportunity to earn your business and for the feedback on our team member. Congratulations on your new vehicle.

OMGosh!

OMGosh!!! I HIGHLY recommend INFINITI of Hoffman Estates to anyone that is looking for a vehicle. My recent car buying experience at INFINITI of Hoffman Estates was exceptional! Patrick was incredibly knowledgeable, helpful, and patient. Patrick, Steve, Stan, and Romino went above and beyond. The entire team was awesome. I felt genuinely valued as a customer. Thank you INFINITY of Hoffman Estates!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle and thank you for sharing your five star experience with INFINITI of Hoffman Estates.

Joel was very helpful in securing the exact Q50 I was

Joel was very helpful in securing the exact Q50 I was looking for and followed up securing the additional accessories I requested.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new INFINITI Q50 from INFINITI of Hoffman Estates.

Good contact and willing to deal on price.

Good contact and willing to deal on price. However, when they sold it to someone else, they never notified me. Not customer friendly if you ask me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for sharing your experience. We appreciate the feedback to continue to strive for 100% satisfaction of all customers.

I want to give a big shout out to Hoffman Estates

I want to give a big shout out to Hoffman Estates Infiniti. On October 12, 2024 I had telephone the mentioned Infiniti Dealership and had spoke with Steve Serofino about leasing a new Q50 Infiniti for my wife. Steve was very professional, courteous and knowledgeable. He was very concerned about meeting all my vehicle needs. After speaking with him for 20 minutes, I developed a trust in him and drove to the dealership. Once there, Steve had Joe Gappa show my wife and I the car we spoke about on the phone, which was a 2024 Infiniti Q50. Everyone at this dealership was very friendly and everyone welcomed us. Our sales person Joe Gappa was excellent. He explained the vehicle to its fullest extent. Joe Gappa demonstrated full concern on our vehicle purchase and was a pleasure to see a salesperson enjoying his career. I want to thank everyone at the Hoffman Estates Infiniti Dealership, especially Steve Serofino and Joe Gappa for the extreme care set forth to my wife and I.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle. Thank you for giving INFINITI of Hoffman Estates the opportunity to earn your business.