Reviews
Simple.
Simple. Easy to work with. Very helpful. And got me in the car that I wanted.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you!!
The entire experience was very positive.
The entire experience was very positive. Eddie is great on sales as was Brandon with financial support. In service Deveron and Russell in service are outstanding.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you!!
I have work with Jim Gettel before many years ago when he helped sponsor golf tournaments I was chairman for with The Hernando DeSoto Society at University Park Country Club. His commitment to helping organizations in Manatee County has been great which is one of my reasons to support the dealership.
Good oil change service at a reasonable price.
Good oil change service at a reasonable price. Had a misleading experience. Was told that I needed a new right front axle because it was slinging grease. Quote of approximately $1300. Had my home dealer check it out a week later when I got home. Absolutely nothing wrong with the axle. They even let me crawl around under there while it was on the lift so I could see for myself. I have a lifetime of vehicle and equipment maintenance background. I know what I’m looking at. I left an unsatisfactory review because your service did not call back when I left messages. after leaving the messages and the review, I finally got a call back from your service manager that focused on the fact that you did not have parts available and all the excuses for that rather than on the misleading statement that I needed a new axle, which is the real issue.There is absolutely nothing wrong with this axle or the boots. You either have an incompetent tech, a clerical error, or deliberate unethical practice. Your dealership has broken all trust with me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Sorry your visit didn't go well. I will talk with the tech that looked at your car and address your concerns. Let me know if I can do anything else. Thank you, Randy Santos GM 941-213-1434.
Thank you Randy. Perhaps the most infuriating part was the manager that called me back. He had either not read the entire complaint I posted or was deliberately ignoring the basic fact that a problem was “found” where none existed and instead focused on why they couldn’t get me a part right away, a part that I didn’t need. The fact that you did not have the part was actually a blessing or I would’ve spent $1300 unnecessarily.
Very friendly and professional.
Very friendly and professional. Answered all of my questions and no pressure for additional work on the car. I will be back :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you!!
Great experience.
Great experience. Ed Marcado is what every customer wants in a salesperson. I'd highly recommend him to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Judy!!!
Good quick work getting my car done suppled courtesy ride
Good quick work getting my car done suppled courtesy ride back to our home and backpack
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you!!
The usual pressure sales tactics that make you not want
The usual pressure sales tactics that make you not want to recommend them anymore than anyone else.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
The service team was super kind and helpful.
The service team was super kind and helpful. I wouldn’t hesitate to bring my car back for service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you!!
Very accommodating and awesome customer service.
Very accommodating and awesome customer service. Great understanding sales person Doing a great job considering being under constuction
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you!!
Whenever I have had a problem with my car I been taken
Whenever I have had a problem with my car I been taken care of by Billy in service and the staff I general. They are never too busy to assist me with my needs, even if it is unexpected. They are always professional and after any service my car is washed and vacuumed! I absolutely am impressed with this Kia Dealership! I would refer anyone here to purchase and car and use their service department!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair