Reviews
Write a reviewAvoid, poor business practices
Place is run down, leaky roof ECT shouldve been my clue. Salesman lied to me about pricing, trade in, vehicle condition. Drove 4.5 Hrs round trip to be low balled $2300 under what was quoted for tradein. The sales manager is a xxxxxxx. Dont waste your time. The trucks I looked at: had a lifter problem and dirty oil, second was filthy and had a huge cutout in bed
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I take your feedback seriously and I am concerned regarding our services. Please take a moment to reach out to me. I would like to hear more details and look into your situation. Our customers are very important to us, and I would appreciate the opportunity to hear from you. Best Regards, Maria Castillo BDC Manager 575-625-1000 mcastillo@richlandnm.com
Desert Sun Customer Service Is GREAT!
I just leased a 2020 Honda HR-V EX from Desert Sun Honda and I LOVE my Honda. I live in Las Cruces and they even delivered my new Honda to me. Justin Ligon is the "BEST" as I also give "KUDOS" to Saul Velasco and Steve Irick for GREAT customer service. Rest assured, all the staff at Desert Sun will go the extra mile to make your deal happen. If for any reason you are NOT happy, speak to General Manager Steve, as he CAN make things happen. Therefore certainly, I will lease or purchase my next Honda from Desert Sun. With that said, take care, stay safe, and God Bless! Desert Doug 😃
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Received call from Saul the sales manager who was very...
Received call from Saul the sales manager who was very apologetic for the experience I had, which speaks volumes to their dedication to costumer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great service
Took our vehicle in for minor service. Work was done quickly and at a fair price. James was very courteous and professional. Will bring our car back again as needed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thorough work at a great price
Had minor work done on a Chrysler 300. Work was thorough and done in a timely manner at a great price. Service personnel were friendly and professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My first time purchasing a vehicle and it was great!
The staff was very helpful and available to answer all my questions. They wanted to make sure I was aware of everything and were very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
One of the BEST new vehical buying experiences I've EVER HAD
I found my sales rep. Mr. "John LuJan", to be very learned and helpful, as I began navigating the many areas of the new, RAM pick-up buying experience. He patently explained each and every question I ask him, and even though I'm almost a LIFE LONG Dodge / Ram fan, believe you me, I had a BUNCH of questions, in addition, I was also dealing with a very sore knee, which I'm going to have totally replaced this coming February, so, he patently accompanied me in and out of my 2002 Dodge Ram, Heavy Duty 1500, as we several times drove the short maybe one hundred and fifty yards, between the show room and the new RAM trucks parked on the new Pick-up lot. All in all, it was a FABULOUS experience!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent Purchase Experience and Price!
This is the second vehicle we have purchased at Desert Sun this year. Best “no pressure” vehicle purchase anywhere. We dealt with Daniel in the used car dealership across from Desert Sun GMC . Daniel was able to get us a great deal on a 2017 F150, even removing unwanted stripes. Great, no pressure buying experience, they make you feel like family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fast Easy Experience!
Desert Sun is a great dealership and provided awesome service! My sister has been using my vehicle and accidentally downshifted gears while driving. She was afraid there was something wrong with the vehicle. The service guys checked my Jeep inside and out to ensure all was good! The only thing I’m unhappy about is the cost for an oil change.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Fast service and updated me on needs of truck
Was good they let me know about low tire tread and brake pads needing to be replaced. Glad they looked up the warranty and gave me warrant discount.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair