Genesis of Ballwin

I had a great experience at Genesis of Ballwin. Everybody was very friendly and helpful! Would recommend to a friend.

Really great service and excellent people, felt well taken care of and cared about my purchase…Torrey, Steve and Gordon were awsome

They worked to find the exact car quickly and made the deal simple and easy! Frank was knowledgeable and no pressure, which is exactly the type of salesman I want to deal with!

Torrey is a wealth of knowledge. The experience was amazing as usual. They had everything ready to go when we got to the dealership. Five plus stars

Unfortunately, I have a terrible experience from start to finish with Dean Team - Genesis of Ballwin. We purchased our car from out of state, so I am thinking this is just an area they are lacking experience or are simply arrogant to the fact that they know you need them more than they need your business. Had there been another car with the specifications we wanted within a reasonable distance, we would have 110% purchased elsewhere. I believe we only spoke on the phone to the sales representative a total of two instances and all other communication was solely via text message due to not being able to get the sales representative on the phone. Essentially, once he knew we were purchasing the car, we had to continuously nag him to keep the process moving. I even had to reach out to the Sales Manager due to complete lack of communication on our Sales Representatives end after we sent our deposit. Once we finally got to the process of registration and tile transfer, the entire Dean Team completely dropped the ball but ultimately, I feel the responsibility yet again lies with our Sales Representative. I continuously reached out to our Sales Representative to see what the status of this was and never received any feedback as to what was still needed of us or holding up the process. It got to the point where we purchased the care over a month ago and were told that we potentially wouldn't even get our registration and title for another month which would mean our cars temporary plates would be expired. I have left messages with the General Sales Manager to give me a call back as I would like to share my experience with him as well as receive some sort of sort of apology or acknowledgement of his staffs short comings with our experience, but I have still yet to receive such a return phone call. For every individual that I have managed to speak with at the Dean Team, not one has even hinted at acknowledgment of where they have fallen short on their diligence and our experience. Overall and in short, we would never purchase a car again from the Dean Team - Genesis of Ballwin, regardless of being in state or out of state. You are nothing but a deposited check to them once they know they have your business.

All around best experience at a dealership. Very transparent buying process with friendly approachable staff.

This dealership is efficient and professional. Unfortunately giving 4/5 stars due to having to wait an extended amount of time for a new vehicle, which kept getting delayed.

This was one of the best experiences in life. Definitely the best of any car dealership. I want to thank Dean Team for there excellence and for making my dream come true.

Torrey was very patient in assisting with the setup of my new vehicle. Very helpful.

Andy and Steve were great to work with throughout the entire buying process. I had been to a handful of other dealers prior and wish I would have came to Genesis of Ballwin to begin with. Andy was very attentive to detail and helped find the exact vehicle I was looking for. Both Andy and Steve worked diligently to make the whole process smooth. Excellent dealership that I would do business with again.