Autonation Buick GMC Laurel

Tobias was excellent. My service appointment was completed in less than an hour with very satisfactory results.

They were able to get a cover that came off the back covered under my warranty

It was tough to get an appointment but well worth the wait.

Everyone I encountered during my visit was efficient. From the scheduler, the mechanics and especially the Service Consultant, Tobias Clark. He treated me as a valued customer, showed genuine interest in assisting me and guided me through my service interaction by explaining what had to be done in layman's terms along with the expected wait time and cost. Tobias handled my issue professionally and provided a solution with a favorable outcome.

Very poor customer service. The service advisor did not answer his phone and did not return calls for 3 days. I called the service manager to complain and, of course, he did not answer his phone, nor did he return my call, but the service advisor did finally return my call, and 2 days later, my car was finished. It took 5 days to complete a repair that should have been done in one.

Wait time was excessive 7 am to 12:15 pm for basic winterizing. The staff was very courteous. Service advisor apologized for long wait time and offered me free oil change when due as show of good will.

I have purchased 3 Buicks in the past 10 years. Always purchasing the next best vehicles. Darryl is my sales person and he is the absolute best. Autonation Buick Laurel is where I go for my vehicles. If you want professionalism, patience and understanding that is where you need to go. Thank you Autonation, you all are the best.

This was my first time at the dealership was great! The service was done very timely and prices were fair. They were able to explain all services that will be required in the future.

Great customer service, they are efficient Great experience from the mechanics to the cashier, and service reps.

This is a follow up to previous feedback. I had my vehicle in this shop for 5 days to repair an engine exhaust duct problem that shut my engine down on the interstate. Now that I have gotten the pickup truck back, I'm getting the message to open my driver side window, consistently. Now I am wondering if the repair was completed properly or if the vehicle is sensing something wrong with engine exhaust filling my cab. Going back up to the service department to see what is wrong.