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Hanlees Fairfield Toyota

(1,302 reviews)

Reviews

(1,302 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hanlees Fairfield Toyota from DealerRater.

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Fast and easy trancsaction.

Fast and easy trancsaction.Great service!The sales agent very detailed accomodating good communication and friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

very fast and efficient .

very fast and efficient .......except for this survey which takes too long on a cell phone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very helpful and thorough employees at this location,

Very helpful and thorough employees at this location, very great experience all together! 100% satisfied

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Carl, Leo, and Alberto were very helpful to me and my

Carl, Leo, and Alberto were very helpful to me and my husband! Great customer service!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service.

Excellent service. But I will never buy a car again from them nor will I refer anybody to Hanlee’s of Fairfield, CA

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The team at Hanlees Fairfield Toyota went above & beyond

The team at Hanlees Fairfield Toyota went above & beyond to make sure I got the vehicle I was looking for and they provided great service. Highly recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The service rep went over work and estimates prior to the

The service rep went over work and estimates prior to the work. Very customer oriented.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

2022 Prius with multiple code errors.

2022 Prius with multiple code errors. Stated it was resolved and picked up vehicle. Codes back with less than 10 miles driven. Staff professional but problem not resolved.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very easy and pleasant experience at my service

Very easy and pleasant experience at my service appointment. Had a very cool and knowledgeable service advisor, which is so appreciated and can be a rarity.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The staff was very accommodating especially Charles who

The staff was very accommodating especially Charles who helped both my brother and I look at the cars that were not available I’m the front yet. The staff knew it would be a long wait and offered snacks and water. Although the process was long, they were able to explain in detail what the contracts were. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.