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Hanlees Fairfield Toyota

(1,302 reviews)

Reviews

(1,302 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hanlees Fairfield Toyota from DealerRater.

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Found the problem and ordered parts….

Found the problem and ordered parts…. In and out in less than 1 hour vey happy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Thank you for your service and attention to the whole

Thank you for your service and attention to the whole staff. Thank you very much

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

They did a good job and it didn’t take long time for the

They did a good job and it didn’t take long time for the job to be done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Not thorough, take shortcuts and not willing to stand up

Not thorough, take shortcuts and not willing to stand up to their misses. Manager would not acknowledge and would not refund the work and it’s in dispute with my cc company. And took my time which comes with a cost to me. Disappointed and won’t return.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Appreciate the cost cut on the ac rebound. Would have expected solution instead of water in my windshield tank - water leaves water marks in the summer heat. Really wish my experience had been different bc I give strong reviews when possible.

Great service.

Great service. Fast, addressed issues that I had. Would consider coming back even when service agreement is over. I would. Like them to wash my car after service, it’s a perk I get at Hopkins down the road with my MDX. It’s nice to get a clean car back after service. Just a suggestion. It adds the the appreciation I feel as a customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Reliable and honest .

Reliable and honest . We asked for a courtesy check because we went on a trip and no questions asked they did it, responded: SURE😇. We thought they were going to say we do it for a fee, but we’re not charged. We really appreciate the gesture.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My service advisor Chris, was very helpful and

My service advisor Chris, was very helpful and knowledgeable. He was also very polite! He kept me informed as to what was going on with my car! I will use him again as my advisor!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Tony was extremely helpful, very good at communicating.

Tony was extremely helpful, very good at communicating. One cashier was not very kind/helpful. She seemed bothered I was asking questions. It was not the cashier that actually cashed me out.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service department is very courteous and professional.

Service department is very courteous and professional. Service writers are great to deal with and if you've been there a couple of times even remember you. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They work quickly and efficiently.

They work quickly and efficiently. They always have a solution for my car problems. 5⭐️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.