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Merit Auto Group

(171 reviews)
Visit Merit Auto Group
Sales hours: 10:00am to 7:00pm
Service hours: 9:00am to 5:00pm
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Sales Service
Monday 10:00am–7:00pm 9:00am–5:00pm
Tuesday 10:00am–7:00pm 9:00am–5:00pm
Wednesday 10:00am–7:00pm 9:00am–5:00pm
Thursday 10:00am–7:00pm 9:00am–5:00pm
Friday 10:00am–7:00pm 9:00am–5:00pm
Saturday 10:00am–6:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
(386) 246-2281 (386) 246-2281

Reviews

(171 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Merit Auto Group from DealerRater.

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Ahmed made it happen.

Very smooth transaction with Ahmed. Great selection of vehicles. Thank you Merit! I will for sure refer my friends and family to Merit Auto Group in Jacksonville! Ask for Ahmed. He’s the man.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience

Great sales person Fransico. Had a good experience. I didn’t have to waste time and he was very helpful. I was in the car I wanted less than 2 hours. It was a good experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Merit Review

Everyone was very pleasant - salesperson (Giulia) was very nice and helpful, process was smooth, cars on lot all looked nice and clean. They hadn’t done some of the maintenance items yet, since the car was just in, but they did them while we were purchasing, without me even asking, and I’d never have known if they didn’t do these things - impressive!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Thanks Ahmed!

Working with Ahmed was wonderful! He seamlessly facilitated the purchase of my husband’s vehicle, which was a concern given the fact that we live in Louisiana. He ensured that everything was handled prior to my arrival. All I had to do was fly in, pick up the keys and hit the road! Could not have asked for a better overall experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Thanks Merit Auto

My experience with Merit Auto is, I highly suggest and respect them! That goes out too Amed Elgelany ! He was very respectful,polite,caring and professional!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome buying experience

Overall really good buying experience with Ahmed. If you’re heading to Merit dealership talk to Ahmed he’s very organized and honest and will take care of you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience!

Giulia did a great job taking care of us! She was very knowledgeable. Everyone was nice. Place was clean, beautiful cars. Comfortable. Car was detailed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Pressure-free environment and actual helpful staff

Salesman Ahmed was patient with the process, respectful, and super informative. I felt pressure-free throughout the process, and they really helped me get approved. I’m very grateful for the treatment and transparency. Contact Ahmed for a great car purchasing experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Van shopping

Got a little shaky but turned out great in the end 😁Francisco was very nice overall took a lot of time with us. Management and sell’s were great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great place to get a car

Great job and they made me feel very comfortable Giulia was the best ask for her. She did a great job providing details about the car and even getting us a lower monthly payments

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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