Skip to main content

Merit Auto Group

(160 reviews)
Visit Merit Auto Group
Sales hours:
Service hours:
View all hours
Sales Service
Monday 10:00am–7:00pm 9:00am–5:00pm
Tuesday 10:00am–7:00pm 9:00am–5:00pm
Wednesday 10:00am–7:00pm 9:00am–5:00pm
Thursday 10:00am–7:00pm 9:00am–5:00pm
Friday 10:00am–7:00pm 9:00am–5:00pm
Saturday 10:00am–6:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
(386) 246-2281 (386) 246-2281

Reviews

(160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Merit Auto Group from DealerRater.

Want to share your experience with this dealership?

Write a review

Great experience

Great experience here - Juan helped me get most of the paperwork done before I arrived, he answered all my questions and made the process so quick and easy! Other team members were super helpful as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Professional staff…

Very professional staff. The car I bought had a few small issues, which they took care of quite nicely, and the rear leather seats were not in a good way, but when I collected the car, I was delighted with the transformation in the seats! Overall, a very, very good car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Best Buy

This was my first time buying a car from a dealership i was nervous but the beautiful young lady Giulia made my process very easy for me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great service

Juan is awesome. Stop in shop, great prices and better customer service. They are great here, no hidden fees. They were upfront with everything. Would definitely come back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No

Giulia was awesome

Miss Suzarte acted like she has been selling cars for years when she has only been there one month. She did a great job and had a great teacher in Juan Camargo.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
2 people out of 2 found this review helpful. Did you?
Yes No

Horrible

Bought a car from them. Seven days later it broke down. It has been a hassle to get them to look at it. Don't do it!!!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No

Got Me What I Needed!

After trying to get a particular vehicle at two different dealerships and experiencing frustration, these people are a breath of fresh air. Responded quickly to my texts, made whatever changes that needed to be made for the purchase order, accepted my pre-financing with no pressure. Juan and Loren made sure I was taken care of, they were very professional and didn't waste my time (they even picked me up from my rental when I dropped it off). They'll treat you right-the old fashioned way!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No

Easiest Car Purchase Ever

Juan at Merit Auto Group was amazing to work with. After two weeks of car shopping we were getting very frustrated with finding a car that suited us and our needs and being mislead by shady sales people. We stopped in at Merit on a whim and Juan suggested a car that was absolutely perfect for us. We test drove it and fell in love, Juan was straight forward with the financing and worked with our budget. The entire process took about 30 minutes total and we drove off the lot with our brand new to us car. We couldn’t be happier! Thank you Juan and Merit Auto Group for such a great experience, we look forward to working with you for all our future car purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
2 people out of 2 found this review helpful. Did you?
Yes No

Best dealership in Jackson

I had the best experience with Francisco and the team at Merit Auto. They all took great care of me and I love my new car! Thanks again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No

Excellent experience

Easy and straightforward experience. Fair price for a nice vehicle. Third-party inspection was a big plus. Associate James Camargo provided excellent service. Will recommend to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
2 people out of 2 found this review helpful. Did you?
Yes No