Matthews CDJR

Clean and neat facility- nice waiting area- prompt service - on time - service man was friendly

Excellent customer service, Kelly was great to work with! Bought a used truck him and the service department made sure it was ready to go! Absolutely recommend going and talking to Kelly if your in the market for a new or used vehicle! 10/10 overall

Matthews CDJR is the best dealership in the State of Oklahoma. Jeromy and all his staff go above and beyond to satisfy their customers.

Everyone is always so helpful, understanding and kind when I take my car in for service and when I pick it up, they explain everything to me in detail that was done on my car. I appreciate their kindness and professionalism. I will recommend them to everyone!

Salesman and Dealership Review: Unfulfilled Promises: The salesman made promises to resolve the issue but failed to deliver, only taking action after receiving a negative review. This indicates a lack of proactive customer service and reliability. Inadequate Communication: The salesman’s responses were dismissive and unprofessional, especially when he mentioned dealing with a "lying youth pastor" and making only $100 from the sale. This reflects poorly on the dealership's customer service standards. Reactive Approach: The dealership only responded to the customer's complaint after a negative review was posted, showing a reactive rather than proactive approach to customer satisfaction. Unprofessional Conduct: The salesman’s use of informal language and sarcasm ("Lmao") in his messages is unprofessional and disrespectful.

Mathews handled everything very professionally and in a timely manner, including the extended warranty , on the repair of my 1 ton Ram.

Knowledgeable, helpful and always timely High recommend sales and service at Matthews in Vinita Oklahoma

I recently purchased a car from Michael “Pickle” McMorris, and while the buying process was smooth, I encountered some issues post-sale that left me disappointed. Shortly after the purchase, I discovered a broken headlight. When I approached the Michael about it, he insisted it was my responsibility, which I understand as the buyer. However, I felt they could have handled the situation with more integrity and better customer care. Additionally, I later found out the car had been in a wreck, information that was not disclosed to me during the sale. Despite asking for the Carfax report multiple times, it was never provided. This lack of transparency was concerning and could have been easily avoided with better communication. Overall, while the initial experience was satisfactory, the follow-up and customer service left much to be desired. I hope they can improve their post-sale support and transparency for future customers.

They do excellent work and are always responsive to you needs. I always recommend them

Great people work there and I would recommend them to my friends Very perfessional and friendly