Reviews
Excellent customer service and friendly staff with no...
Excellent customer service and friendly staff with no pressure sale or financing if you come in with a pre-approval from your credit union. I went in on a Monday and by Tuesday I was driving away with a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
thank you so much for your kind review! we appreciate it!
poor service after purchase
I purchased a new car, negotiated getting a couple accessories for free and of course the one I wanted and they agreed upon ended up being the cheaper of the two. Both Stephan and Phillip agreed to this and now their going back on their word. This is my first and last purchase of a Nissan and especially at Jim Coleman Nissan. Very poor customer service after the purchase agreement. Please put every descriptive item in writing before you sign..very poor manager skills as well... I was given a ‘cheat sheet’ to fill out their survey so they will get a perfect score but of course this was before these items were installed on car. So that survey to me is null and void and I will find a way to reverse every last question. Very poor customer service after they get signature on loan contract. Peralta
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
C. Peralta, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (301) 469-2100 to discuss this further.
Nissan Staff, Mr. Morris, Ms. Livingston and Mr. Calloway...
Nissan Staff, Mr. Morris, Ms. Livingston and Mr. Calloway provided supreme customer service. I would highly recommend them if you want your car experience to be memorable! An grade A!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good morning! thank you for the great rating, we will pass your comments along!
I started looking for a car several months ago. I went...
I started looking for a car several months ago. I went to a few dealerships until I came across Jim Coleman Nissan dealership in Bethesda. I knew when they took the time with me show me the different vehicles, I knew that I was going to purchase a car from those folks. It was a great experience from the Management, sales & finance Very kind and courteous.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hey Peter! The 5 star review is much appreciated, thank you so much!
I had a great experience at Nissan buying my new car for...
I had a great experience at Nissan buying my new car for my Christmas gift! They guys had so many vehicles to choose from. If you want a great deal and lots of choices and excellent customer service I would recommend buying your car at Bethesda Nissan! Thank you guys for a great experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hey Alice! Thank you so much for your kind review, congratulations on your new vehicle!
Excellent customer service at Nissan. I am so glad that I...
Excellent customer service at Nissan. I am so glad that I stopped at the dealership to look around. I didn’t know they would have so many different cars to choose from. Once I found the car that I wanted. I thought It was going to be a long day at the dealership. I was in and out with management sales and financing in that order. They were fast & they knew their stuff at Bethesda Nissan!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great rating! hope to see you again soon!
April Goodman was wonderful. She was honest, responsive,...
April Goodman was wonderful. She was honest, responsive, informative, and professional. Jim Coleman Infiniti is lucky to have her. A pleasure to deal with. In what can be a amoral industry, I feel April has dignity and integrity and conducts her business as such. Bravo
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the kind review! we truly appreciate it and will pass your kind words along!
Excellent Customer Service and treated with Respec
Having been told by Herb Gordon Nissan to get out because I questioned fees I went to Jim Coleman and had Floyd Summers as my sales rep. My credit is poor and my timing was perfect. Within hours of sending documents we drove out in a beautiful 2020 Nissan Versa SR fully loaded for the same price Herb Gordon, offered for the mid model. Floyd treated us with respect and Deon did as well. They live by my business Montra. We don't want your money; we want your business. Save time and go to Jim Coleman Nissan. Before you go jump into Hyundai or Kia due to 5 year warranty remember they add that into your pricing. Jim Coeman offers extended warranty as well as your insurance company. Find your car online, call Floyd and let him know you were referred by Santa Tony and then submit application on line and email copies of last 3 pay stubs, drivers license, 3 most bank statements with a positive balance and utility bill proving residency.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Santa Tony G And Nancy, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Coleman Nissan Of Bethesda! Please don't hesitate to reach out to us if there's anything more we can do!
Pascal service advisor was very thorough and efficient...
Pascal service advisor was very thorough and efficient and showed nr everything. Buddy Morris negotiated deal directly and did everything he said he would. April Goodman called and followed up thoroughly about carwash.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
thank you for the great review!
2020 Nissan Rogue SL
I contacted the dealership by email with a specific request for a price and lease quote for a 2020 Nissan Rogue SL. I receved a timely response with all my questions answered. General Sales Manager Stephan Sagbo located a vehicle for me at the deal I asked and with financing terms I asked. There were no surprises. I was very impressed with the straight forward approach. This was a very pleasant car buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!