Reviews
When you want the job done right you have to take it to
When you want the job done right you have to take it to the best!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this amazing review! I really appreciate your business! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com
The sales department was great to work with when
The sales department was great to work with when purchasing a new GMC 3500HD Denali, especially Tony Aguilar
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback regarding your experience at Robert Brogden's Hays GMC and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com
Great Service!
Great Service! Quick and friendly. The department got us in right on time and worked was completed perfectly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this great feedback with us. I feel our service department is what makes Robert Brogden's Hays GMC special. Reviews like yours help me to make sure that we are continuing to provide our customers the friendly, quick and comfortable service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. I would love to work with you again in the future. Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com
Good service and they have excellent knowledge and very
Good service and they have excellent knowledge and very personable Always get our service done there
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Carol. Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com
Recently moved to the area.
Recently moved to the area. My Buick was leaking a little transmission fluid (small patches of red fluid under the parked car after a drive) and idling ragged at stop lights. Since I've driven Buicks all my life, I've been looking for a "home" dealership for service, parts, and new/used vehicles. Not this one -- they didn't act at all interested in a new customer from the start. I made a service appointment for Monday morning at 8:30 am, completed the online info form, wrote the same details on the key envelope, then dropped the car and keys off the night before. Didn't hear a peep from Brogden's either Monday or Tuesday--no call, no voice message, no text. I tried to check the status online through their website, but got error messages that their online customer portal wasn't working. Finally I called Tuesday at 4:30 pm to find out what the status of the service diagnosis was. Was told that Brogden's couldn't find a problem with the idle or a transmission fluid leak -- but they wanted to do over $1,800 worth of repairs to the engine oil system, and were charging me $230 for this "diagnosis," despite the fact the car never leaked oil, smelled of burnt oil, or ever had to have oil added between regular oil changes. I reluctantly paid the "diagnosis" charges and took my car on down the road. I won't be back, and I'm still on the hunt for a local dealership to purchase vehicles, parts and service from.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing us with your feedback. We had an unfortunate miscommunication on our end and had the wrong number taken down. We reached out to the wrong number rather than the correct number to provide a status update on your vehicle. For the repairs we quoted the repairs needed to correct your concerns with the vehicle and we provided what we found once we were done inspecting and diagnosing the vehicle. If you would like to discuss this in more detail, please contact me directly at your earliest convenience. Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com
We will definitely use Brogden again for any future
We will definitely use Brogden again for any future purchases. Told Aaron what we wanted and he delivered!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com
Great service, appointment scheduled was on time and
Great service, appointment scheduled was on time and efficiently. Service crew was very helpful and friendly!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I appreciate your review and I am glad to hear that our service team was able to assist you with all of your automotive needs. Please let me know if there is anything else that I can assist you with. Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com
Fantastic service department!
Fantastic service department! Definitely recommend. Fast friendly service and things are fixed right the first time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Scott, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Robert Brogden's Hays GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com
Very committed to potential buyers.
Very committed to potential buyers. Answered all my questions. Very nice supply of vehicles and the price was right.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
I appreciate you for letting others know about your experience, Dale! If you ever need anything in the future, please don't hesitate to let me know. Take care! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com
VERY COURTEOUS AND HELPFUL.
VERY COURTEOUS AND HELPFUL. EASY TO DEAL WITH. GOOD LOCATION. PLEASANT WAITING ROOM. COFEE AND WATER TO DRINK.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com