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Reviews
Easy scheduling, service done on time, everything explained. Comfortable lounge. clean facilities. easy access. friendly staff
Easy scheduling, service done on time, everything explained. Comfortable lounge. clean facilities. easy access. friendly staff
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for making our day with your review! I’m delighted to hear that you had such a positive experience at Robert Brogden's Hays GMC. It's great to know that my scheduling, service, and facilities met your expectations. I appreciate your kind words about our friendly staff as well. We look forward to seeing you again soon! Regards, Scott Wasinger, Service Manager
Miguel was amazing. I felt very confident in him and his advice. I was at peace the whole time. That’s how I knew it was all going to be ok. Thank you Robert Brogden's Hays GMC!! Thank you Miguel!!
Miguel was amazing. I felt very confident in him and his advice. I was at peace the whole time. That’s how I knew it was all going to be ok. Thank you Robert Brogden's Hays GMC!! Thank you Miguel!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for taking the time to write such a thoughtful review! I’m thrilled to hear that Miguel provided you with such exceptional service and that you felt confident and at peace throughout your experience. Your kind words mean a lot to us at Robert Brogden's Hays GMC. We look forward to assisting you again in the future! Regards, Chad Staab, Sales Manager
Great customer service! Went above and beyond our expectations to meet our needs. I would absolutely recommend everyone stop in see for themselves.
Great customer service! Went above and beyond our expectations to meet our needs. I would absolutely recommend everyone stop in see for themselves.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We're incredibly grateful for your review, Crystal! It's wonderful to hear everything went so well and that you had a great experience with us at Robert Brogden's Hays GMC. We take pride in going above and beyond to meet your needs. I appreciate your recommendation, and we look forward to seeing you again soon! Regards, Chad Staab, Sales Manager
The only issue I have is it took a week to get in. But I understand that they were backed up and hopefully it’s a one time problem! We purchased a service package. Would love to see a full-service cleaning windows and vacuum inside of car feature! Like the old days!
The only issue I have is it took a week to get in. But I understand that they were backed up and hopefully it’s a one time problem! We purchased a service package. Would love to see a full-service cleaning windows and vacuum inside of car feature! Like the old days!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Phillips! I’m glad to hear that you purchased a service package with us at Robert Brogden's Hays GMC. I appreciate your understanding regarding the wait time, as we're always striving to serve our customers better. Your suggestion for a full-service cleaning feature is valuable, and we’ll certainly take it into consideration. Hope to see you again soon! Regards, Scott Wasinger, Service Manager
Easy to deal with. Made sure we understood everything about the car and was upfront.
Easy to deal with. Made sure we understood everything about the car and was upfront.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your great feedback! I appreciate your kind words about your experience with us at Robert Brogden's Hays GMC. I'm glad to hear that our team was able to provide clear information and transparency about your car. We look forward to seeing you again in the future! Regards, Chad Staab, Sales Manager
Great customer service, great sales, great auto technicians, they are on top of their game .
Great customer service, great sales, great auto technicians, they are on top of their game .
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Delighted to receive such a positive review! I truly appreciate your positive feedback about our customer service, sales, and auto technicians at Robert Brogden's Hays GMC. We strive to provide the best experience for our customers and it’s wonderful to hear we met your expectations. We look forward to seeing you again soon! Regards, Chad Staab, Sales Manager
Everyone was friendly and accommodating. From the salesman, manager, front office service department and finance personnel. Everyone took the time to make us feel comfortable and taken care of.
Everyone was friendly and accommodating. From the salesman, manager, front office service department and finance personnel. Everyone took the time to make us feel comfortable and taken care of.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! I truly appreciate your kind words about our team at Robert Brogden's Hays GMC. It's great to hear that you felt comfortable and well taken care of during your visit. We look forward to welcoming you back next time! Regards, Chad Staab, Sales Manager
Communication is awful. This was the worst experience ever! Never will go back! Would never recommend to anyone! Honestly regret even making a purchase!
Communication is awful. This was the worst experience ever! Never will go back! Would never recommend to anyone! Honestly regret even making a purchase!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. I understand that communication is key, and it seems we did not meet your expectations during your visit to Robert Brogden's Hays GMC. Your feedback is important to me, and we would appreciate the opportunity to discuss your concerns. Please feel free to reach out to us directly so we can work towards a solution. Regards, Chad Staab, Sales Manager
Everyone was knowledgeable and treated us well. The sales person spent ample time reviewing the vehicle's features. The finance staff also done a great job reviewing the finanxing terms. The vehicle was properly detailed and full of fuel when we picked it up. Overall it was a great experience.
Everyone was knowledgeable and treated us well. The sales person spent ample time reviewing the vehicle's features. The finance staff also done a great job reviewing the finanxing terms. The vehicle was properly detailed and full of fuel when we picked it up. Overall it was a great experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic review, Todd! I’m so glad to hear that you had a great experience at Robert Brogden's Hays GMC. It's fantastic to know our team provided you with the knowledge and support you needed, and that your vehicle was ready for you upon pick-up. I appreciate your feedback, and we hope to see you again soon! Regards, Chad Staab, Sales Manager
For what I needed, they seemed to be able to do the job and it was sensibly priced.
For what I needed, they seemed to be able to do the job and it was sensibly priced.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! I appreciate your feedback and am glad to hear that you found our services to be effective and reasonably priced. Our team strives to provide value to our customers at Robert Brogden's Hays GMC. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again! Regards, Scott Wasinger, Service Manager