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Park Place Lexus Grapevine

(2,432 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2021 state dealer award
View 9 awards
2021 state dealer award 2019 state dealer award 2013 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (833) 546-3595 (833) 546-3595
Used (833) 546-3594 (833) 546-3594
Service (833) 546-3597 (833) 546-3597

Reviews

(2,432 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Park Place Lexus Grapevine from DealerRater.

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Derrick Nicholson has been my trusted Lexus salesperson

Derrick Nicholson has been my trusted Lexus salesperson since 2017. He is truly passionate about making his customers happy and always goes above and beyond to ensure a smooth experience. Because of his dedication, professionalism, and genuine care, I will always turn to Derrick for my family’s needs when it comes to purchasing a Lexus.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Mr. Chong, leasing agent, was amazing. We would always

Mr. Chong, leasing agent, was amazing. We would always work with him. He went out of the way to help

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Everyone was very accommodating that we met at the

Everyone was very accommodating that we met at the dealership our salesman Cilas was extremely knowledgeable about the car.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great service.

Great service. Salesman Derrick was very helpful and detail oriented. It was a pleasure working with him. I’ve already referred a family member to him. I would not hesitate to purchase another vehicle from him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Mike was amazing to deal with.

Mike was amazing to deal with. Very knowledgeable. Recommend ParkPlace for your next car purchase.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

My friend highly recommended Park Place Grapevine, and

My friend highly recommended Park Place Grapevine, and I'm so glad I listened! I had a great experience buying my car there. Danny was awesome and helped close the deal quickly and efficiently. Ash was the one who helped me get into my new NX. He was super patient and really knew his stuff. I'll definitely be back for my next car!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Easiest auto purchase I’ve ever made.

Easiest auto purchase I’ve ever made. Salesman Derrick Nicholson is a true asset to your dealership. Very pleasant and professional. I’ve already recommended him to someone.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Super easy and pleasant experience.

Super easy and pleasant experience. No games. Treated with respect. Brian was awesome and very knowledgeable. Made sure we understood the car’s features

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Called dealer on a Saturday and inquired about a

Called dealer on a Saturday and inquired about a pre-owned BMW X5. Rob Herring, the Sales Experience Manager, took my call and forwarded me information. There were a few details he did not have and we agreed we would follow up on Monday. On Monday I emailed to say I was tied up but would call about 4pm. When I called Rob he didn't remember which vehicle I was interested in and when I told him he said someone from California had called that morning, were approved for financing, and were purchasing the car. So much for first come, first served. I would have hoped I would have received a call stating I needed to place a deposit or complete my purchase before selling to another customer. The Sales Experience Manager certainly provided me a POOR experience.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Fernando was the best!

Fernando was the best!!! Everything was professional, efficient and handled with courtesy! Thank you! For helping me get my car!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.