Reviews
Great Experience!
Great Experience! I loved it, Silas helped me with my vehicle and I'm in love with it. Overall great experience and met some nice employees!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best car buying experience
Mr. Safianow did everything he said he would and was ready for us when we arrived. He stayed focused us throughout the transaction. Best car buying experience ever. The only downside is the 170 mile drive to Park Place.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am reviewing my sales person
Randall was very professional and very knowledgeable . I enjoyed doing business with him . I would do business with him any time . Thank you Randall making my experience with Lexus great
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing experience all around!
Brian was an amazing help from the very beginning. Always attentive and helpful. He made our Lexus purchase the best experience it could have been!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very timely and friendly service
Completed car sale so fast in one day without any bumps. Very timely service. Very nice follow through. This is the third car we bought through them and always been happy with Park Place.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
True Professional
My wife and I purchased a pre-owned car from Park Place Lexus in Grapevine on August 19 and could not be happier with the process and our salesman, EZ Williamson. We were greeted by EZ in a welcoming manner. After our test drive we departed the dealership to discuss the results. I later phoned EZ and negotiated the purchase over the phone. As promised he had the paperwork ready and the car ready when we arrived that afternoon. In less than an hour we drove away with our newly purchased vehicle. It was the single best car buying experience I've ever had. I highly recommend EZ as The Best Salesman.
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
An awesome experience from beginning to delivery!
I've owned and driven two different Lexus models for well over 20 years, so I'm a very loyal fan. When we were finally able to afford the first year model of the completely re-designed and most awesome luxury sedan on the planet - the 2018 LS 500 - I was excited and yet apprehensive about starting the shopping process. I let each of the three Lexus dealerships in the D/FW area know that I was shopping them all for a new LS 500. Park Place in Grapevine immediately presented me with a deal that beat the other two, hands down. With Grapevine being by far, the closest of the three dealers to my home, it was clear to me that they wanted my business, and I was happy to comply. This was easily the most exceptional car buying experience I've had, and I've probably bought 15 cars, most of them pre-owned, over the years. Their trail-blazing policy of utilizing no finance manager at this dealership made it even more pleasurable for my wife and me. We were never shuttled into another room to meet the "finance guy". The Grapevine location instead, trains their sales associates to handle every aspect of the transaction - a refreshing and efficient twist. Everyone, from our sales associate Josh Elam, to his manager, Charles Owen, to the General Manager, Gary Venner, was a pleasure to interact with and expressed how much they valued us as customers. When we entered the "ready room" on the day of delivery, and saw the gleaming Eminent White Pearl sedan with the gorgeous vapor chrome wheels, under a huge red bow, it was the icing on the cake! Josh waited patiently as I took several photos of the car. We drove off that day adding mile 13 to the car - the beginning of a wonderful relationship - both with the car and the dealership!.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Overall Experience
I love this dealership. My family has bought 4 cars here. From sales to service, everything is first class. There is no pressure to but, to get service, just an overall desire to take care of the customer and their car. Jamey Trevett. Hasan greets me whenever I am in for service and every car buying experience has been enjoyable. He is professional, friendly, and knows the product well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience
Paperwork takes time but Silas took great care of us! Highly recommend if in the market for a Lexus to ask for him at Park Place Lexus.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing!
One of the best car buying experiences I have ever had! Brian listened to my needs and responded appropriately! Hassle free and very great service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car