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New Rochelle Chevrolet

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (119 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (119 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of New Rochelle Chevrolet from DealerRater.

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Oil change, basic services

Had my lease serviced. Might use them to lease another car.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for the review! We're happy to hear that you were satisfied with the service we provided. Have a nice day!

Emilio service representative

Emilio is wonderful services rep. He took care of all my car repairs. He is very professional and does a great job with getting the customer in and out of service in a timely manner. I wish and hope that all of your services rep are more like Emilio. Also Rizzo and Nicole in schedule service are the best. I am very happy and please with my service. Thank you all again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We pride ourselves in offering quality service in a timely manner. We appreciate your feedback and look forward to servicing you in the future.

Itsiris

They were polite efficient and thorough. I was at the Express service and taken care of quickly. Work was explained and reviewed on receipt I would definitely return and recommend others to use this shop

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We strive to complete service quickly yet efficiently. We are happy to know that you?re satisfied with your visit. Have a great day!

Worst ever service

Worst dealership ever. I did not buy car from them and they put me in the black list. in 2011 and 2018 i used this dealership's service to do recalls on my pontiac (this is nearest GM dealership) . Both times they destroyed my air conditioner. When i tried to complain they told me that i have no prove for this. But when i gave them perfectly working air condition and received car with not working it. Of cause it was my mistake to trust them 2nd time with the recall, but i thought that after 7 years it will be ok. it was my big mistake. i think that my record in their database is marked and every time they will destroy my air condition. Be aware about this dealership. I strongly NOT recommend it to any person.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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John F.

Excellent. You are treated like old friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi there, John, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, New Rochelle Chevrolet

Oil change and state inspection

It was fine. There were even enough cookies in the waiting room.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service Department

The service department is very efficient and professional service advisor is very informative and professional the ladies in the showroom are also very informative and professional the salesman and salesmanager are also informative and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great show

great experience leasing a car, very easy and fast. Demian was great. All the staff we dealt with were great. We love Antoinette!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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angela zucano and annette anderson

Exceptional Customer Service, quality of repairs and overall facilities deserves five star rating. Since I have purchased my 2009 chevy impala SS automobile from NEW ROCHELLE CHEVROLET, I have dealt with Mark Cucinella. Mark is extremely pleasant ,very knowledgeable, absolutely demonstrates an exceptional customer service. Mark actually listens and interacts with each and every customer. He throughly explains in full detail exactly what service must be made . I am fully confident that when dealing with Mark Cucinella, I am fully satisfied that all my vehicle issues will be completely solved.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Danny is a Rockstar

He helped me get in and out same day with a great resolution on my battery issue.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for the great review!