Reviews
Perfect service
I got a perfect service and all my needs were met. They went the extra mile, to find the perfect car for me (Grand Cherokee Overland). Will come back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic feedback! We strive for 100% customer satisfaction and it looks like we reached it! We will continue to work toward this goal of ours and go the extra mile. We hope you love your new Grand Cherokee Overland and look forward to seeing you in the future.
Service was Excellent!
I purchased a new Jeep Wrangler and traded my old one in and wanted my after market tires and rims put on the new Wrangler. The service department swapped everything for me and when they didn't have the correct parts they went out and found them for me so they could finish the job. All the employees couldn't have been nicer and I was very appreciative!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wow! Thanks, Amy, for leaving another great review! We really appreciate it! We strive for only the best in both our sales and service departments. Anything you need, we'll make happen. Your vehicle is an important part of your life and needs to be perfect for you. We know this and will go the extra mile to make your needs happen. Looking forward to your next visit!
Terrific buying experience!
Allen was terrific to work with. He was extremely responsive and very helpful working with me to evaluate a couple of options I was considering with no pressure. Very enjoyable experience and I would highly recommend him!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great feedback, Mitch. It's great to hear that Allen was able to provide a first-class experience. We want to make sure that the vehicle you leave with is the absolute best one for you. We want you to be able to make informed decisions and take your time when you need it. See you again in the future!
Great Experience
I have been going to Shuman for years now and always work with Mike Yezak. He is personable and a great salesman! I am now on my third Jeep Wrangler and will go back to Mike for any vehicles we need in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Amy, for sharing your experience with Mike. It's great to hear that you've been working with him for years now. We strive to create great buying experiences that you'll have a hard time finding anywhere else. We look forward to seeing you in the future. Thank you.
Excellent customer service
Right from the very first call till the Deaership staff was very cordial and caring. I called several dealerships and the response from Shuman made me visit this dealership. I experienced first class customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
At every step of the buying process, we look to create a first-class experience. We've been working toward 100% customer satisfaction over the years and we're still working for that goal. Thank you for the great review and feel free to call us anytime.
Excellent Customer Service
So worth the hour drive to Shuman Chrysler because of the wonderful customer service I received from my first call to leaving the dealership with my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate that you took the time to come out to our dealership. We strive for 100% customer satisfaction. That includes giving quality service at every step of the buying process. We're happy that you enjoyed your visit with us. See you in the future!
Excellent customer service
We haven't had service done at Shuman for several years and were very impressed by what seems to be a fresh attitude in the service department. Our service advisor, Chris, was very personable as well as knowlegable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that Chris was able to make your visit with us a pleasant one. We have worked toward 100% customer satisfaction and have improved over the years. That process of growth will never stop with us. We hope to see you in the future.
Service Call at Shuman Dealership
I recently visited Shuman Dealership to have service done on my Jeep Liberty. Customer service was friendly, efficient, and advice was offered to me afterwards to maintain my vehicle for later use.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much for taking the time to leave a review! We do our best to try and reach 100% customer satisfaction. One really important thing to us is keeping our customers updated on their vehicle. We want you to be able to sustain your vehicle's health and make informed decisions concerning it. Thank you again.
Overall smooth experience
From the test drive, to the sale, to finance... overall everything went good and smooth. The sales person Eric was very professional, knowledgeable and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bob, thank you for being our customer. It's great to hear that you were taken care of by Eric! We greatly appreciate your business and feedback to us. Please let us know if there is anything we can do to further assist you. Have a great day and enjoy your car!
Unusual electrical issue.
The service adviser, Tim Ferrin, and the tech, Erik K did a great job on my Pacifica and kept me advised. Active noise cancellation module not functioning correctly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our goal is to get you back on the road as soon as possible! We're glad your experience was a great one. Thanks for stopping by.