Reviews
Customer Service Excellence
I have taken my vehicles for regular maintenance and repairs for several years. The staff has always been helpful in explaining any issues. During a recent series of visits for AC repair, my service advisor, Mike Weinstein, went out of his way to make sure I had a vehicle to use and explain what was needed for the repairs. The entire service dept goes out of their way to make sure I'm a satisfied customer. I will continue to have my vehicles serviced at Shuman and look forward to my next purchase based on the reputation of the service folks.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for you kind review, we appreciate it! Shuman is thrilled to hear that mike and Chris did all they could to give you the best possible service experience. We value our customers and always want to make you feel taken care of. It's always a pleasure to do business with you and we look forward to seeing you soon! Please don't hesitate to let us know if there's anything we can do for you in the future!
Wonderful experience
James made the car buying process enjoyable. He worked through a few hiccups and took all the stress out of the process. He was able to find exactly what vehicles I was looking for and from there we were able to zero in on the vehicle I ended up purchasing. He’ll treat you like family and work tirelessly for you. I’d recommend him to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the awesome review, Toney! We are so happy to hear that James was able to give you the best car buying experience possible. We value matching our customers with the right vehicle and are pleased that your process was an enjoyable one. It's a pleasure doing business with you, don't hesitate to let us know if there's anything we can do for you in the future!
Defective part replacement
Chris Graham had detailed knowledge of the product and quickly recognized the problem to fix. His courtesy and help to make a timely vehicle repair was outstanding. Chris is a definite asset to Shuman Chrysler Jeep. Would enjoy working with Chris in the future for any other service requirements we need for our truck done by this dealer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Stringbass, thank you for taking the time to share the experience you had with Chris. We really appreciate the great feedback and we hope to see you again soon!
Excellent sales person and other staff involved were great.
Amy Luoma was excellent to work with. She was extremely knowledgeable, very organized, worked hard to make sure we could get the truck we wanted, and had everything ready as promised.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jam42dcx, we are glad you had a great experience with Amy. We appreciate the 5-star rating and we hope to see you again soon!
Great experience but....
Great experience but they need to have drinks available to get like water free but not from a drinking fountain in a foam cup. They gave me great deal on a new lease of a 2018 Dodge Ram. Very happy with my deal. Thank you Gary Cooper
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us, Earl. Customers like you allow us to better our services each and every day. Enjoy your new Dodge Ram and please let us know if we can assist you with anything else!
Leasing a truck has never been so easy!
John Xia is the type of salesmen everyone deserves. He is not pushy or in your face, but respectful of your decisions and very informed. If you go to Shuman in Walled Lake ask for John Xia and he will help you find the perfect car for your budget.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Long, thank you for sharing your experience with John. We appreciate the 5-star rating and the recommendation. We hope to see you again soon!
Salesman Jonas Diaz was the best we’ve had
Jonas was knowledgeable, helpful and professional throughout the entire process. He helped us get into the car we wanted at an affordable price. He was also very patient while we ran into a few hiccups.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled to hear that Jonas provided you with a top-tier experience, Will! That is what our team always strives for. Please let us know if we can be of any further assistance to you!
John O and Shumann helped me with my dream car
I worked with John Ormsbee last week. I wanted to lease my car at a certain monthly payment and he worked diligently to keep the payment right where I wanted to be. I love my new Challenger and the entire experience was efficient. It was worth the drive from Canton to Walled Lake. They were professional and highly competitive. Thank you! Karin C
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled that John helped you get into your dream car, Karin! He is definitely an asset to our sales team. Enjoy your new Challenger and we hope to see you back here again in the future!
Excellent Service
Flawless sales experience! It was a pleasure doing business with them and especially my salesman Tim Dalsasso. Everything was discussed via email and my experience at the dealership went perfectly. Highly recommended.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear that, Jake! We appreciate the kind words about Tim. We look forward to your next visit!
Great, no pressure experience
I just leased my second Jeep with Mike Yezak and he was extremely helpful throughout the process. He answered all my questions, responded quickly via email/text, and made things as painless as possible. He got me the price I was looking for and there were no sales tactics or other pressure to get additional features or add-ons. I will definitely continue to go back to Mike.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That sounds perfect, Matt! It was our pleasure taking care of you. We hope you enjoy your new Jeep and we look forward to your next visit!