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LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

(6,341 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00am
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2019 state dealer award
View 46 awards
2019 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2018 national dealer award 2018 national dealer award 2018 national dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2017 national dealer award 2017 national dealer award 2017 national dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 national dealer award 2016 national dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 national dealer award 2015 national dealer award 2015 national dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2014 national dealer award 2014 national dealer award 2014 national dealer award 2014 national dealer award 2013 national dealer award 2013 national dealer award 2013 national dealer award 2013 national dealer award 2013 national dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(6,341 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of LaFontaine Chrysler Dodge Jeep Ram of Walled Lake from DealerRater.

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First time car buyer

James helped me purchase my first car and he made it an enjoyable and easy experience. I bought a 200s from him amd i couldnt be happier

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! It's great to know James was so helpful to you. We hope you enjoy your 200s and we'll see you next time!

Got wa

We leased 2 vehicles at one time. A RAM 1500 and JEEP Compass. A first for us. Amy got us what we wanted. Good job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

This is fantastic to hear, Cevance! We're happy we were able to help you both at the same time. Thank you and come see us soon!

Shuman does it again - white glove service at great price!

I can't thank Allen Myers enough for his help to my husband and I in getting our 2nd Shuman Jeep lease! He was thorough, worked fast, got us a great deal but more importantly a nice person! Shuman is truly a white glove dealership that makes it easy and affordable. We have a 5 month old baby so stress free is key.... and that's exactly what we got. Thank you Allen & Shuman for continuing to surpass expectations. I will be back again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the repeat purchase! We appreciate the loyalty and we hope you and your family love your new Jeep. Thank you for the kind words and we look forward to seeing you again!

Kasmikha1

Thank you Anthony for your hard work was fast and easy came in the same day and left with the truck on the same day! Helped me get the best price for our budget thanks for all your hard work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

It was our pleasure, Alden! We appreciate your business and we're happy you chose us for your new vehicle purchase. We'll see you on your next visit!

Excellent!

Tim Dalsasso was excellent. He made my 1st buying experience (other than a Ford which is the only vehicles I have ever purchased) excellent. Tim was so good he needs a 6th STAR

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are happy that Tim helped make your first buying experience an excellent one! Please let us know how we can help with any of your vehicle needs in the future. Thank you!

Service Quality

Had a noon appointment for an oil change. I was met immediately by Chris Graham. He was professional as well as courteous. My car was finished in 30 minutes. Chris took great care of me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

That's what we like to hear, Janine! Thank you for the wonderful feedback about Chris. We hope to see you back again in the future!

Best Car Buying Experience

Tim is the best car salesman I have ever done business with! Tim helped my wife and I decide which vehicle would best suit our needs at the payment we were looking for. He explained (in detail) all of the options, financing, and outlined the process so we would know exactly what to expect. We never felt rushed and the car buying experience was very easy. I will definitely call Tim again when it is time to purchase or lease another vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear that Tim was able to help you and your wife fin the vehicle that suited you and your budget! Thank you for your business and the positive feedback!

Great experience

We were pleased to visit Shuman Jeep to see if they could meet our transportation needs and find the right Jeep for us. They did and great job, and Allen was very kind to spend time with us and find a Jeep that was just what we wanted and at a price below other dealerships. So thanks, Allen, for all your time and help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear that Allen helped find the right Jeep for you! We appreciate the feedback and you making the trip to see. Thank you and enjoy your new Jeep!

Good and knowledgeable

I turned in my lease worked with John 0. Talk to him about the ram pick up give me a very good ideas keep up the good work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
Dealer response

We're glad to hear that, Bill! We'll make sure John knows to keep it up. We hope to see you again!

Great service

Service was great. I stopped by last week and made an appointment for 1:00pm June 26, At my appointment, I was in and out within forty-five minutes with service complete. Very happy with the results. Dealing with the service department has been a real joy and I would recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star review! We're so happy to hear your experience was pleasant. We appreciate the kind words and the recommendations, and we look forward to seeing you again!