Reviews
Shuman Motors and especially Stan Rida (sales) went out...
Shuman Motors and especially Stan Rida (sales) went out of their way with our recent purchase of our new vehicles. They had to get them from other dealers, one of the vehicles they went and got from a dealer in Indiana within a couple of days. That's customer service at it's best.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave this glowing review! We can't wait to tell Stan about your feedback. We appreciate your support and will be glad to help you with all future sales or service needs.
Ram 2020 ecodiesel
John Xia helped us out with ordering a new truck for our business. The process was streamlined and we received the truck within 3 weeks of order. Extremely fast and very pleasant to with with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Keith for your 5-star rating! We are so glad you were able to find a great truck for your business, and in a quick time frame! We hope to see you again soon!
Excellent customer service. Open to hear what customer wants
Jonas was very helpful to get our truck. He was very open and patience to hear our requirements and get a good deal. He is very good sales person.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Hamed for your feedback! We are glad Jonas was able to help you out with finding a new vehicle. We hope that you enjoy your truck, and that you come back to Shuman motors for all of your future service and sales needs!
Awesome
Shuman Motors and my salesman John Xia never disappoint always friendly and professional, product knowledge was exceptional, never in a hurry to get through as he showed me the various features of my new Ram 1500, that's why continue to shop at Shuman Motors.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
First, thank you for being a returning customer of Shuman Motors. We're so glad that John and us never disappoints and provide service so enticing that you to return back to us. Also, thank you for taking the time to leave us this review and a 5 star rating. We hope you're enjoying your new Ram 1500 and if you have any further questions, don't hesitate to reach back out to us.
Nice lease experience
Cameron Hussey was great to work with. He made everything quick, simple and easy. The whole experience from sales (Cameron) to finance to the general sales manager (Chris Brough) was enjoyable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad that Cameron provided you with a great experience. Thank you for the 5-star rating and we hope to see you again soon!
John is very nice and friendly
John think about customer first. His response were very quickly by e-mail or phone. I would like to recommend Shuman and Mr. John Xia to my friends and family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the recommendation! We're so glad to hear that John was always quick to respond and could help make your visit with Shuman CDJR a great one! Come back and see us again soon!
John Xia was great to work with made leasing a car quick...
John Xia was great to work with made leasing a car quick and easy. This is our second car we have leased from John and I will keep come back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Donna, thank you for leaving us a review! We will be sure to let John know of your kind words and we look forward to seeing you again in the future.
I called requesting a quote for a rear wiper blade...
I called requesting a quote for a rear wiper blade assembly install. Aston gave it to me over the phone and email. I asked for further information about my warranty coverage, He provided exactly the answer I was looking for. His friendliness and ability to multitask is exceptional. In the future I will request to only work with him. Dan
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dan, thank you for the great review! We're happy to hear that Aston was a great help during your time at Shuman Chrysler Dodge Jeep Ram. If you have any further questions or needs don't hesitate to give us a call!
My Salesman Brendan Lumaj
My salesman Brendan Lumaj went above and beyond any salsesman that I’ve been to in the last 20 years. He answered all my questions and helped me with everything I needed. I really appreciate all the help. Thank You Brendan Lumaj and Shuman Dodge!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind review! We're happy that we could provide all the answers to your questions. We're glad that we could make a deal and congratulations on your new car!
Overall poor experience.....Nickle and dime you on lease...
Overall poor experience.....Nickle and dime you on lease of a flawless returned vehicle....Sales manager was very rude to my wife when asked questions about options...Said he could only talk to me! Played the "we don't manage the leasing company" card.....never again....
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for taking the time to post your comments and our apologies if we did not meet your expectations. Unfortunately, without your name, I won’t be able to respond in much detail about your concerns. I would first like to apologize if for any reason your wife felt a member of our team spoke to her in a rude tone, I’m sure it was not their intention. After reading your comments it appears you received a bill from your lease company for excess wear & tear. If this is the case, I’m very sorry this happened, however, wear and tear charges come from the lease company, not your dealer. When a vehicle is returned to us, we simply notify the lease company of the vehicle's return and provide them an odometer statement. From there everything is handled by the lease company including vehicle inspection and transportation to auction. They do not allow dealers to get involved in this part of the process. Depending on the lease company, they will not even speak with us on account or inspection details. They will only speak with the person on the lease agreement due to privacy laws. Our manager was not trying to deflect responsibility, I believe he was just trying to explain the inspection and billing process for lease returns. If there is something we’ve missed, please email me your concern and contact information directly, I’ll address it right away. I would also like to offer another set of eyes on the excess wear and tear charges statement and inspection report they sent you. If you would email them to me with your concern, I’ll look everything over and depending on the lease company forward on to one of our contacts to review. Again, I’m very sorry for the trouble you’re having with your lease company, I hope this helps you better understand our involvement in the lease return process. Thank you for your business, it is much appreciated!! Have a great day. Sincerely, Joe Zeigler General Manager Shuman Chrysler Dodge Jeep Ram SRT jzeigler@shumanjeep.com