Autohaus of Peoria

I’ve been dealing with this place for quite a few years. I know the last for or five have been especially tough for retailers. I’m pretty sure tough business conditions are largely responsible for what seems like a high turnover rate of people. I hope they can get that under control.

We drove 7 hours to look at a suv. Justin was amazing and answered all my questions before we even left. They were so accommodating!

Everything went very smoothly with the trade in of my vehicle. Sales department was very easy to work with one of the easiest I’ve had in all my trades over the years. I would highly recommend if your looking for a new/used vehicle I’m Very happy with mine!!

Canadian owned business with sales team and management that are liens and scam artist. Never again will I buy or refer people.

I was having issues with my valve stem covers being corroded onto my valve stems and I drove to Autohaus of Peoria first thing in the morning, in hopes of getting it fixed as every other place I went to turned me around and refused to help. They got me in right away and replaced my valve stems, highly recommend if you’re having car issues and your usual mechanic is closed to go here and get help! Thank you so much to the service department and the technicians who worked on my car. Also gave me a free wash and vacuum after it got fixed.

Extremely easy to work with, no pressure. They detail their vehicles extremely well. Great facility.

The professionalism at this particular car dealership is astoundingly horrible. I drove an hour and 40 minutes after work earlier this week to drive a vehicle. Afterwards I told the salesman that I would like him to hold it for me until after I spoke with my wife. He said that that would be great. He did not tell me that I needed to put down a $2500 deductible. I have been texting with him the last two days finalizing prices and talking about warranties. I told him specifically that I would come on Saturday in the afternoon to pick it up. About two hours later, I got a text message from him, saying that another one of the salesman had sold that vehicle, and that he would keep ann eye out for another one like it. There was no apology. I called and spoke to one of the sales managers explaining the situation. He did not seem concerned in the least. He told me that I hadn’t put down a $2500 down payment on it and without that how were any of the other salesman supposed to know that it was on hold and that I was coming to buy it on Saturday? There was no apology. There was no contrition nor attempt to make it right. I would not recommend this institution to anybody. While they do sell nice vehicles, their salesman apparently are not trained to tell customers about a deposit; their managers could not care less about customer satisfaction, nor make any attempt to right their wrong. Other than the initial meeting with Michael the salesman there is nothing positive that I have to say about this dealership. I would not recommend it to anybody.

The professionalism at this particular car dealership is astoundingly horrible. I drove an hour and 40 minutes after work earlier this week to drive a vehicle. Afterwards I told the salesman that I would like him to hold it for me until after I spoke with my wife. He said that that would be great. He did not tell me that I needed to put down a $2500 deductible. I have been texting with him the last two days finalizing prices and talking about warranties. I told him specifically that I would come on Saturday in the afternoon to pick it up. About two hours later, I got a text message from him, saying that another one of the salesman had sold that vehicle, and that he would keep an eye out for another one like it. There was no apology. I called and spoke to one of the sales managers explaining the situation. He did not seem concerned in the least. He told me that I hadn’t put down a $2500 down payment on it and without that how were any of the other salesman supposed to know that it was on hold and that I was coming to buy it on Saturday? There was no apology. There was no contrition nor attempt to make it right. I would not recommend this institution to anybody. While they do sell nice vehicles, their salesman apparently are not trained to tell customers about a deposit; their managers could not care less about customer satisfaction, nor make any attempt to right their wrong. Other than the initial meeting with Michael the salesman there is nothing positive that I have to say about this dealership. I would not recommend it to anybody.

Everyone we dealt with was very nice and well mannered. We were able to get the car we wanted at we think was a fare price. The salesman, Mike Carnegie, was knowledgeable and informative. We enjoyed the experience.

They were fast to respond to my email inquiry. When they did, they were friendly and professional with their correspondence. It turns out the car they had wasn’t the one I was looking for, and they offered alternate vehicles as well.