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Toyota of Gladstone

(7,774 reviews)
2024 state dealer award
View 17 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(7,774 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Gladstone from DealerRater.

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Nate young was great, he made the process simple and...

Nate young was great, he made the process simple and easy. Did a great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you very much!

Zach was very easy to work with. He explained the terms...

Zach was very easy to work with. He explained the terms and the markup, and that price didn’t change so that was good. Overall very pleased with the process to get a hard to find car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Willard, thank you very much for your purchase!

Nate was excellent. I called him from Fort Washington...

Nate was excellent. I called him from Fort Washington MD to purchase a prius. I could not find one on the east coast. He stated that if purchased it they could hold it for me. I flew in to Oregon and Nate even picked me up at the airport and bought me lunch since I was starving after the long trip. We got to the dealership and the paperwork went smoothly. Nate took pictures of me in my new car and that was it. I drove off and met the transport company to have it shipped back to Maryland. Then back to the airport for my return flight. It was a wonderful experience. Thank you Nate and the Toyota Gladstone family for making it a excellent car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Nathan, we appreciate your business, and welcome to the Toyota of Gladstone family!

I’ve been dealing with Toyota Gladstone for several years...

I’ve been dealing with Toyota Gladstone for several years and have had great service each and every visit whether it be in service or sales.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much, we are so happy that you chose to visit our service center. We look forward to seeing you visit with us again. Thank you for being a loyal member of the Toyota of Gladstone family.

We always choose this dealership because of kind and...

We always choose this dealership because of kind and honest people. We never feel being tricked. We always come in and leave with a smile.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you very much!

Friendly and helpful personnel kept me informed every...

Friendly and helpful personnel kept me informed every step of the way. I appreciated the salesman's honesty and quick responses to questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this with us. We are so happy to have had the opportunity to provide you with a truly exceptional experience. Welcome to our family and congrats on the new Toyota.

This dealership is generally good, the staff are very...

This dealership is generally good, the staff are very welcoming, most of the staff are very professional, they are very busy, so sometimes the customer waits for a long time

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this with us. We are so happy to have had the opportunity to provide you with a truly exceptional experience. Welcome to our family and congrats on the new Toyota.

Ian was very personable and easy to talk to. He was able...

Ian was very personable and easy to talk to. He was able to establish trust & confidence right away. He listened and I left with the perfect car for me. Alan (the desk manager) worked very hard to get me the price/finance that I needed. All around a very positive experience. I will always choose Gladstone Toyota!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Yes

I found them very knowledgeable and easy to work with....

I found them very knowledgeable and easy to work with. They kept me informed about my car coming in and it arrived a little early, and they had in ready to go the same day...This was the third car I purchased from them, The service Dept. has always been excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this with us. We are so happy to have had the opportunity to provide you with a truly exceptional experience. Thank you for being a loyal member of the Toyota of Gladstone family.

It great deal with glad stone Toyota I recommend you...

It great deal with glad stone Toyota I recommend you guys to my friends and family members

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this wonderful story! We look forward to helping your family and friends as they visit with us. Congratulations on your new Toyota and welcome to our family.