Reviews
Labor prices rediculous
Way to expensive and overpriced for labor way too expensive for labor WAY TO EXPENSIVE! no loaners available luxury days are near end there if this gets worse not like it used to be . Wont be returning bc of inflated greedy labor costs
- Customer service 5.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 2.0
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Nacole, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We do keep a fleet of 40 loaners available for our customers, but there are occasions when one is not available on a particular day. As far as the labor prices, we always monitor the market to assure a fair and competitive price, even though the bar is constantly changing on this.
As expected, staff and service was friendly, they
As expected, staff and service was friendly, they frequently stayed in contact with me, and tried to help make the overall process simple. I knew what car I wanted when I walked into the building, and was immediately greeted with the out-the-door price, which is greatly appreciated. According to them, they provided the price of only mandatory things, namely taxes. Along with their "Non Tax Fee's" (dealer fee's) and PreDelivery Service Charge's (what I understand to be car maintenance, power and repair fee's?). I did ask them numerous times for an itemized list of things included in those aformentioned fee's, I found their lack of transparency about these details to be unsatisfactory. However, I still found the overall price to be in an acceptable range, so I opted to drop it. My primary gripe stems from their unwillingness to accept my Pre-approved Auto Draft from my bank. I am under the impression that the primary purpose of this is to get me to finance with them. But, as I am fortunate enough to already be pre-approved, I saw no reason to do that. This resulted in unescessarily wasting a few extra days of going out of my way to obtain a check from my bank with the specified approval amount, and then going back to the dealership to complete my purchase. Admittedly, once all of that was done with, the filling amd signing process went rather smoothly and quickly. I wasnt pressured into buying a bunch of extra add-on's, the sales manager was patient and explained things I had questions about, and allowed me time to read through things. Before long, I was driving my new car. Not a bad first time experience purchasing a car from a dealership.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you Dante for taking the time to let us know how we did. We hope you have a great day!
One of the easiest transactions I’ve ever done.
One of the easiest transactions I’ve ever done. Big AL and the team super easy to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to have provided you with such a positive experience!
Very informative and personable.
Very informative and personable. Big Al definitely knows Infiniti and what they can and can’t offer.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to let us know how we did. We hope you have a great day!
Excellent assortment of new and pre-owned vehicles, along
Excellent assortment of new and pre-owned vehicles, along with exceptional dedication from Mr. Big Al, to assist you in discovering your future car.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Greg K, we are very happy to have provided you with such a positive experience!
I really enjoyed working with Big Al.
I really enjoyed working with Big Al. he is a professional in his field. Contact him, he will tell you everything, show you and you will have a great time with him!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind review; we are happy to pass along your comments to Al.
Great business!
Great business! They've been trying to match my numbers from the begining over text messaging. When arrived they even gave me 2500$ discount to meet my budget's limit. Great place to buy from. No regrets of driving more than 2 hrs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to let us know how we did. We hope you have a great day!
Not veteran friendly.
Not veteran friendly. Didn't assist in obtaining appropriate VA disable plates. Instead overpaid for vehicle plates. When I brought up the error they wouldn't help. Used another dealership. The don't support the veterans
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello- We worked on the registration for a month and tried doing what you were asking for but unfortunately the DMV would not allow it. However, we provided options on how you could get it accomplished. We're sorry that you feel we do not support veterans but, in fact, we are very supportive as both of our General Managers are veterans and we were following the law.
You could have allowed me the opportunity to interact with the company which processed the paperwork. Now i have to expend hours interacting withe the state department of Veterans Affairs, the state department of DMV, my state senator just to fix the mess you allowed to happen. I told you this was a different case. I asked that you follow and if your company couldn't to let me know BEFORE it was set in stone. You didn't do that. Why should you put in a little extra time to make sure this processed properly and help a 100% disabled veteran out. Don't worry about it. I'll get it done inspite you.
Big AL was a big help and we would definitely recommend
Big AL was a big help and we would definitely recommend him to others. Great guy!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind review; we are happy to pass along your comments to Al here at Infiniti Of Clearwater!
Big Al was so knowledgeable and helpful.
Big Al was so knowledgeable and helpful. He made the car buying process so easy, as did the finance team. They had a great selection and fair prices. We would definitely come back to Big Al & his team for future car needs!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Savannah, we are very happy to have provided you with such a positive experience!