Reviews
Always have a great experience at BMW of Sterling.
Always have a great experience at BMW of Sterling. They are first class and always get me out on time and the work is outstanding.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Doug, we're delighted to hear that you consistently have a great experience with us at BMW of Sterling. Thank you for your kind words and trust in our service!
Ms.Julie Warton is a wonderful customer service
Ms.Julie Warton is a wonderful customer service representative.she is very helpful and knowledgeable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Jai, Thank you for sharing your service feedback. We love knowing Julie provided helpful and knowledgeable customer service at your recent BMW of Sterling visit. Safe travels until next time!
Great customer service experience from the service
Great customer service experience from the service department. Cedric was very knowledgable and helpful in making my experience worth the trip. Highly recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Romy, we're delighted to hear that Cedric and our service department at BMW of Sterling made your visit worthwhile. Thank you for the recommendation!
I brought my 2020 BMW 740i into BMW of Sterling for
I brought my 2020 BMW 740i into BMW of Sterling for service, and I couldn’t be more impressed with the level of care and professionalism from the entire service team—especially my advisor, Sarina. From the moment I arrived, Sarina was attentive, knowledgeable, and incredibly thorough. She kept me informed every step of the way, explained everything clearly, and made sure the work was done right the first time. Her communication was top-notch, and she genuinely made the experience stress-free and easy. The quality of the work on my car was excellent, and I left with full confidence in both the service and the people behind it. If you’re taking your BMW in for service at Sterling, I highly recommend working with Sarina—you’ll be in great hands. Thank you again for the exceptional experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Ken, we're delighted to hear that Sarina and the BMW of Sterling team provided such a seamless service experience for your 2020 BMW 740i. Your recommendation means a lot to us, and we'll be sure to pass along your kind words! Safe travels until we see you next time!
Great service and assistance was provided by my rep.
Great service and assistance was provided by my rep. The wait time was not long and someone came by to start the process quickly
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ivan, we're delighted to hear that you had a smooth experience with our team at BMW of Sterling. Thank you for sharing your positive feedback!
Work done Quickly, very courteous friendly kept me
Work done Quickly, very courteous friendly kept me inform and work done as promised!!! Very pleased.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Vance, we're delighted to hear that you had a positive experience with our team at BMW of Sterling. Thank you for your kind words and support!
The reason I gave the above rating is because no one from
The reason I gave the above rating is because no one from the dealership reached out afterwords to see if I needed anything and if everything is good. No follow up contact was done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback. We apologize for the lack of follow-up and appreciate you bringing this to our attention at BMW of Sterling. Your experience is important to us, and we'll work on improving our communication moving forward. If there's anything else we can assist with, please let us know!
Great service and amazing to work with Julie Wharton.
Great service and amazing to work with Julie Wharton. She did amazing job helping me guide through the process and providing right information to complete the maintenance for my BMW X5.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're delighted to hear that Julie provided such excellent service during your visit at BMW of Sterling. Thanks for sharing your experience with us!
Professional, knowledgeable, personable and very
Professional, knowledgeable, personable and very efficient performance this time. I was very pleased with this last service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Renee, we're delighted to hear that you had a positive experience with our team at BMW of Sterling. Thank you for your kind words and support!
Sepehr was excellent!
Sepehr was excellent! He listened to what I was looking for and found me the perfect automobile. He spent considerable time orienting me to the car’s features and setting up the infotainment. My experience was excellent and I would definitely recommend the dealership to friends and family!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with Sepehr and the team at BMW of Sterling! We're delighted to hear that he helped find the perfect car and made sure you were comfortable with all its features. We appreciate your recommendation. Enjoy your new ride!