Reviews
Everything went as expected, except for the fact that i
Everything went as expected, except for the fact that i did not receive a post-inspection video, unlike every other time i have visited this dealership, which is unfortunate. I also did not get any paperwork outlining the results of the inspection or the status of my vehicle post-service.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jose, thank you for bringing this to our attention. We apologize for the oversight and will work on ensuring that post-inspection videos and paperwork are consistently provided in the future at BMW of Sterling. Please feel free to reach out if there's anything else we can assist with!
David was great, even when we needed a slight follow-up.
David was great, even when we needed a slight follow-up. Very pleased by the level of service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words about David! We're glad you're pleased with your experience at BMW of Sterling and we look forward to next time.
Your dealership provides outstanding customer service.
Your dealership provides outstanding customer service. Service advisors are taking care of customers' needs. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Vlad, thank you for recognizing the outstanding service at BMW of Sterling! We're delighted to hear our team took great care of your needs.
The customer service was stellar.
The customer service was stellar. The wait time he quote me was precise. Although the chairs were not comfortable the customer service made up for it.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Monica, we're delighted to hear that our customer service at BMW of Sterling made a positive impression on you. We appreciate your feedback and will look into improving the seating for future visits!
Service was done quickly and the staff was friendly.
Service was done quickly and the staff was friendly. They do a great job of keeping you updated on your vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Rhonda, we're delighted to hear that you had a positive experience with our team at BMW of Sterling. Thank you for the kind words and for choosing us!
I dont know what i can say.
I dont know what i can say. Everytime i go to bmw of sterling its the greates experience. Advisor are great down to the techs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Blanca, we're delighted to hear that every visit to BMW of Sterling has been a great experience for you! Our team appreciates your kind words and looks forward to seeing you again soon.
This is my go to dealership for all my BMW needs.
This is my go to dealership for all my BMW needs. I’ve owned BMWs since 1986 and BMW of Sterling is one of the best! They have excellent, attentive, customer oriented service personnel. David was my service advisor and I rate him 5 stars.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for choosing BMW of Sterling as your go-to dealership! We're delighted to hear that David and our team have provided excellent service. We appreciate your loyalty since 1986 and look forward to continuing to serve all your BMW needs!
Very professional across-the-board.
Very professional across-the-board. Always willing to go the extra mile to help you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your trust in our team at BMW of Sterling! Thank you for your kind words.
My car was picked up and returned in a timely manner and
My car was picked up and returned in a timely manner and I was furnished a nice loaner to use so I was not inconvenienced at all. My experience with BMW of Sterling has been very positive thus far. I highly recommend Sterling BMW 5 Stars.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Ruth, we're delighted to hear that your experience with BMW of Sterling was seamless and convenient. Thank you for the high recommendation!
Great service recently for my X7 and purchased another
Great service recently for my X7 and purchased another vehicle from the dealer a BMW 540x with no hassle and quick service for that purchase. So far I’m really enjoying this dealer and look forward to our continued relationship for service and vehicle purchases in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Sam, we're delighted to hear about your positive experiences with both the service and purchase at BMW of Sterling! Thank you for choosing us again, and we look forward to assisting you in the future. Enjoy your new BMW 540x!