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Ourisman Chrysler Dodge Jeep Ram of Baltimore

(304 reviews)
Visit Ourisman Chrysler Dodge Jeep Ram of Baltimore
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
New (877) 279-0401 (877) 279-0401
Used (888) 362-7810 (888) 362-7810
Service (667) 220-6053 (667) 220-6053

Reviews

(304 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman Chrysler Dodge Jeep Ram of Baltimore from DealerRater.

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Josh and Kim were great.

Josh and Kim were great. They helped me and made the process as quick as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Kimberly was a very helpful with us make all the process

Kimberly was a very helpful with us make all the process so easy such a wonderful person!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Miss Kathy was great!

Miss Kathy was great! She worked to get me what I wanted for my trade in and her manager Jon gave me over 1000 in coupons for being a loyal customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They will rip you off

This dealership advertises "dealer discounts" on their website but will turn around and add an "Inventory Shortage Fee" to all transactions, even on models that are not all that rare. I get that we are in unique times in terms of the automotive market, but this is just not okay. Based on this alone, I cannot (and will not) recommend the dealership. The staff are professional and the sales consultant with whom I worked was earnest in their efforts to help, but ultimately this dubious practice of advertising one price online and another once they have you in the dealership is certainly present here.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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ANTHONY SCOTT WAS GREAT!

ANTHONY SCOTT WAS GREAT! HE ANSWERED ALL MY QUESTIONS AND MADE THE PROCESS VERY EASY.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Really Great service.

Really Great service. Hade the greatest experience and the employee are super friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Kathy McKinney was very responsive, helpful and patient

Kathy McKinney was very responsive, helpful and patient making sure the deal was done as soon as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Matt and Charles are the best great guys work with you in

Matt and Charles are the best great guys work with you in every way possible

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Charles was very professional and helpful even with the

Charles was very professional and helpful even with the stomps in the road that I had encountered he still managed to make sure that I was happy with purchasing a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Kimberly Salgado fue mi vendedora. Feliz con mi nuevo...

Kimberly Salgado fue mi vendedora. Feliz con mi nuevo 2022 Jeep Grand Cherokee! Me encanta el Laredo X tiene todo los lujos y technologies que me gusta! Buena atención de Kimberly sabe todo el producto! Kimberly Salgado was my saleswoman. I’m happy with my new 2022 Jeep Grand Cherokee Laredo X all the luxury and technology i love! Great experience recommend Kimberly attentive and showed me everything on the vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.