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2019 consumer dealer award
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2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,466 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Castle Rock Ford from DealerRater.

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I have used Groove Ford on Arapahoe Rd thinking they were

I have used Groove Ford on Arapahoe Rd thinking they were my best option. Wrong! Castlerock Ford is the place to go. The actually make you feel welcome and are open and honest about what the services you require.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I like that they check previous work to see what I need

I like that they check previous work to see what I need or don't need. I feel confident that they're mot trying to cheat me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Joel in the service department, simply put outstanding!

Joel in the service department, simply put outstanding! Direct, efficient and spot on with his approach to customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Leaving 2 stars because the truck did get fixed but the

Leaving 2 stars because the truck did get fixed but the communication was some of the worst I've ever seen. I had no idea about the status of my truck repair throughout the week, even pressing through texts and calls, it was disappointing. I think they're just very short-staffed overall.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Amber was very professional and helpful.

Amber was very professional and helpful. She made the appointment very painless and quick and insured my car’s maintenance requirements were met.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Sabrina was great to work with.

Sabrina was great to work with. Everything was fine. Dealer rarer is a pain to use

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

they fixed the problems quickly so i got my truck back on

they fixed the problems quickly so i got my truck back on time. even fixed additional issues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very kind and very courteous was a pleasant to work with

Very kind and very courteous was a pleasant to work with these people in this dealership they made shopping at Castle Rock Ford. A pleasure

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Dmitry Goncharoff was an absolute delight to work with

Dmitry Goncharoff was an absolute delight to work with and he made our buying experience so enjoyable! He's TERRIFIC!!! Also, many thanks to Kate Goncharoff for all her assistance and to Justin within the finance dept. Our experience with these folks and CastleRock ford exceeded our expectations and we will definitely be referring our family and friends!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Everyone listened to a problem that occurred and came up

Everyone listened to a problem that occurred and came up with satisfactory solution. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.