Reviews
I have used Groove Ford on Arapahoe Rd thinking they were
I have used Groove Ford on Arapahoe Rd thinking they were my best option. Wrong! Castlerock Ford is the place to go. The actually make you feel welcome and are open and honest about what the services you require.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I like that they check previous work to see what I need
I like that they check previous work to see what I need or don't need. I feel confident that they're mot trying to cheat me
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Joel in the service department, simply put outstanding!
Joel in the service department, simply put outstanding! Direct, efficient and spot on with his approach to customer service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Leaving 2 stars because the truck did get fixed but the
Leaving 2 stars because the truck did get fixed but the communication was some of the worst I've ever seen. I had no idea about the status of my truck repair throughout the week, even pressing through texts and calls, it was disappointing. I think they're just very short-staffed overall.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Amber was very professional and helpful.
Amber was very professional and helpful. She made the appointment very painless and quick and insured my car’s maintenance requirements were met.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sabrina was great to work with.
Sabrina was great to work with. Everything was fine. Dealer rarer is a pain to use
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
they fixed the problems quickly so i got my truck back on
they fixed the problems quickly so i got my truck back on time. even fixed additional issues.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very kind and very courteous was a pleasant to work with
Very kind and very courteous was a pleasant to work with these people in this dealership they made shopping at Castle Rock Ford. A pleasure
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dmitry Goncharoff was an absolute delight to work with
Dmitry Goncharoff was an absolute delight to work with and he made our buying experience so enjoyable! He's TERRIFIC!!! Also, many thanks to Kate Goncharoff for all her assistance and to Justin within the finance dept. Our experience with these folks and CastleRock ford exceeded our expectations and we will definitely be referring our family and friends!
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Everyone listened to a problem that occurred and came up
Everyone listened to a problem that occurred and came up with satisfactory solution. Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair