Castle Rock Ford

This dealership is not for the new buyer they will sell you a warranty and they refused to cancel it

Dmitry and Kate were outstanding to work with. Dmitry made the buying process simple and easy. He was extremely knowledgeable and helpful. Kate made sure that the new vehicle was ready and was very knowledgeable about the features of the car. Thanks for the help.

David Hernandez is your guy if you want to buy a car. No high pressure tactics. Works with you. Is honest,funny and personable. Extremely happy with my car and service!

I'm sure everyone has their own experience but we had a fantastic sales experience with Joel here. Saw a truck online, did negotiations via phone since we were out of town. Came to an agreement and nothing deviated or changed when we got in person. Fantastic to work and negotiate with and was incredibly respectful to our time. Last time we bought a new car elsewhere it was a 4+ hour process. We were done in 2 here and most of the time was calling bank to notify them, adding new vehicle to insurance etc. Incredibly smooth process.

Not sure why I had/ have to be the active one pressing for assistance with re- negotiations after I’ve had the vehicle and they have my trade for over a week and a half and they just got funded yesterday and I’m still waiting for my purchase docs. Text and emails from the sales associate to the finance manager to the general sales manager, over a week and a half and they just got funded. Owner please email for better clarification and information.

As with any business, what makes a car dealership worth visiting, never mind reviewing afterwards, is the staff. Castel Rock Ford’s exemplar in this case is sales and leasing consultant Dillon Nyman. After visiting plenty of other dealership’s, I wouldn’t have purchased a new 2025 Bronco Stroppe Edition if not for Dillon’s professional, personable, and accommodating disposition. I’d been browsing Broncos on and off for a few years but never been quite convinced by the truck over the vehicles I owned at the time. The Stroppe is a great 4X4 but rather pricey. However, outfitted with Ford’s 2.7L twin turbo Ecoboost V6 motor, it was the Bronco I didn’t know I wanted all along. The breadth and depth of Dillon’s knowledge about the truck (and cars in general) as well as his whole approach proved key to my purchase. Dillon wasn’t selling me on the truck, or the dealership, or Ford, etc. He met me where I was at, talked with me vice at me about the Bronco and cars in general, and ultimately helped guide me to a decision. He’s the reason Castle Rock Ford will be first on my list when I’m again in the market for another vehicle.

This dealership does not care about their customers, they are typical used car sales people, chronic time wasters.

Dmitry & Kate did a wonderful job helping us into a new car great people to work with

Went in for their "online special" "we will pay off your trade and no down payment required." Complete xx. The salesman changed the subject Everytime I brought up the "special" then tried to up sale a car by $10k.

I'm a 69-year-old Veteran. I was at your facility for over 3 hours. I was ripe off in the amount of 14,000. I was told that my loan would be for 60 months and get a 7,500 in rebates which I did not get! I did get 3,500 in rebates, 75 months loan! They add stuff to the loan that the finance person would not tell me the COST of this! I will be calling 9 news to see if they would like to talk about all this. To let people know what kind of a Car Dealer to are running!!