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2019 consumer dealer award
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2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,467 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Castle Rock Ford from DealerRater.

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My truck was clean and un-damaged after servicing!

My truck was clean and un-damaged after servicing!!! Sounds strange but the dealers I used to use before we moved had damaged my glove box several times checking my cabin air filter. Usually they didn’t even say anything. One time they left my oil filler cap off. One time they changed my brakes instead of doing an alignment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I had a great experience with my sales person and Gary

I had a great experience with my sales person and Gary the manager. I will highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Easiest purchase process I have ever experienced.

Easiest purchase process I have ever experienced. Gary Clayton was awesome! Finance process was smooth and easy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Philippe was excellent and we would recommend him to any

Philippe was excellent and we would recommend him to any of our friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Answered all my questions good Ford dealership.

Answered all my questions good Ford dealership. Would recommend buying a car there, I will be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service was scheduled quickly and got finished in a

Service was scheduled quickly and got finished in a timely manner. Joel was knowledgeable and easy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Thank you for the excellent complimentary valet service.

Thank you for the excellent complimentary valet service. What a great value. We will be back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very pleased with the service.

Very pleased with the service. Amber really stepped up. Tech was unable to hear noise I was concerned about. She setup Forman to ride with me. We head noise and was able to get it fixed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Kara was awesome to work with, but two of the reasons my

Kara was awesome to work with, but two of the reasons my truck was there are not fixed. My 360 camera is still not working on the left side and my sun roof is leaking when it rains heavy or when I go through the car wash. I have tried calling 5 time in the past 10 days and left voicemails but have not received a call back. It’s very frustrating. Kara was very nice!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The salesman I dealt with went out of his way to get me

The salesman I dealt with went out of his way to get me in to another, lovely used car after the one I paid for turned out to inoperable! The exchange was fairly done and I walked away with a much better car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.