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Bobby Rahal Lexus of Lancaster County

(179 reviews)
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award

Reviews

(179 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bobby Rahal Lexus of Lancaster County from DealerRater.

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Fantastic experience went to many dealers and they were

Fantastic experience went to many dealers and they were by far the best Lexus dealer in Pa

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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An absolutely outstanding experience is all respects!

An absolutely outstanding experience is all respects! I bought a used car here - and traded in my old 220k mile RX. I saw a car listed that just came in - I'm only a short distance from the dealership so I went down - they gave me an outstanding deal and I bought the RX while it was still up on the service rack (contingent on all being well with the vehicle of course). When I went back to look at the vehicle I couldn't believe it - it looked absolutely incredible. Despite doing brakes and all that maintenance stuff they told me "we weren't really happy with the paint so we sent it out to have it clear-coated and touched up." I told Ron, the outstanding salesperson I had, that cosmetics didn't really matter much to me when I first met him, and despite that they did this for the car - at their expense of course. Talk about going above and beyond! I couldn't be more pleased ad dcan't recommend these folks enough. 100% from start to finish!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The location is convenient, the staff is very

The location is convenient, the staff is very knowlegeable and pleasant. We got our best deal at Bobby Rahal Lancaster. We checked 4 different Lexus dealers in addition to Lancaster. We were treated great and the staff at Lancaster was the most professional and met all our needs and desires in purchasing our new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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From start to finish Bobby Rahal dealship in Ephrata was

From start to finish Bobby Rahal dealship in Ephrata was a good experince. Extra clean showroom stood out as did our salesman, Hunter, who was very helpful helping us figure out the exact model/options/color I was looking for. Unable to find that model within the Rahal network, he did find our choice within a week outside our area and had it delivered to Ephrata. Kevin was friendly and efficient during the closing process. Hunter went over our new RX350s operation and controls, describing and walking me through set up of all the features and controls, patiently answering my questions and correcting my blunders during setup. We apprecieted the low pressure but efficient experience at this, our local, dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I always appreciate how nice and helpful they are.

I always appreciate how nice and helpful they are. I definitely recommend using their dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Pleasant experience.

Pleasant experience. We enjoyed getting to know Cody. We wish him the best going forward.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Cody was great to work with, he worked along side us

Cody was great to work with, he worked along side us every step of the way. Jake, the sales manager was also helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Smooth car search and purchase transaction with a high

Smooth car search and purchase transaction with a high level of professionalism throughout the entire process. The dealership's facility is beautiful, large, and spotless. Danielle Artus was recommended to me as an excellent salesperson and she didn't disappoint.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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We had a great experience with Bobby Rahal Lexus.

We had a great experience with Bobby Rahal Lexus. Thank you Cody for all your help

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Would highly recommend buying a car from Bobby Rahal

Would highly recommend buying a car from Bobby Rahal Lexus of Lancaster. A very straightforward and personable dealership. I purchased a used vehicle, and Danielle was so helpful through the whole process. As a young female buying a car for the first time, I did not feel pressured at all. They treated my car like it was a Lexus and were adamant about making sure everything was just right. I will be giving them my business in the future and recommending them to anyone who is looking for a vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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