Reviews
Took too long to do the job I was without my trk for two
Took too long to do the job I was without my trk for two weeks, was not told how much until the vehicle was done,
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, and we sincerely apologize for the delays and lack of communication regarding the cost. We understand how important it is to be informed and get timely updates, and we’re sorry that we fell short in these areas. Your feedback is valuable, and we’ll work on improving both our communication and service times moving forward. We appreciate your patience, and if there’s anything we can do to address your concerns further, please don’t hesitate to reach out to our General Manager, Adam Arredondo at adam.arredondo@drivechariot.com.
Easy to schedule appointment when I needed it.
Easy to schedule appointment when I needed it. Quick check in. Nice waiting area. Jordan was great!
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
They did a great job fixing our heated seats and other
They did a great job fixing our heated seats and other issues with our van.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was very impressed with there service I wouldn't of got
I was very impressed with there service I wouldn't of got my truck covered if it wasn't for you guys thanks
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Overall customer service is great.
Overall customer service is great. However, the last two times the technicians have failed me. Specifically with my routine oil changes.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We're really sorry to hear that your experience did not meet your expectations. We strive to provide excellent service. We would love the opportunity to make things right. Please reach out to us at adam.arredondo@drivechariot.com, and we'll ensure a better experience next time.
Great salesman, great service, and service department has
Great salesman, great service, and service department has OUTSTANDING bundle prices. Finance Mgr. found financing for me that is helping build up my credit. Thanks to ALL of you that helped
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great bunch of people with great prices on thier service.
Great bunch of people with great prices on thier service. Prices on cars are excellent
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was very impressed with your service group at Academy-
I was very impressed with your service group at Academy- Tipton. I had the opportunity or mis-fortune of visiting 3 different days with 2 vehicles. I was treated very well, Jordan was very kind and completed the tasks I brought for him. Keeping me up to date. But really want to compliment the whole group. Thanks a bunch - Blake
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They went above and beyond to make sure I got the vehicle
They went above and beyond to make sure I got the vehicle I wanted! I highly recommend! They didn’t bat an eye when other dealerships turned me away!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very good dealer to work with and help with all possibles
Very good dealer to work with and help with all possibles to help get you finance.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car