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Academy CDJR

(388 reviews)
Visit Academy CDJR
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
New (765) 280-1940 (765) 280-1940
Used (833) 442-6839 (833) 442-6839
Service (833) 422-9369 (833) 422-9369

Reviews

(388 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Academy CDJR from DealerRater.

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Academy, Has been very helpful accommodating and very

Academy, Has been very helpful accommodating and very convenient. customer service is great. I will recommend them to others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

They always give me fast and reliable work and always

They always give me fast and reliable work and always make sure i’m taken care of. That’s why i send all of my needed maintenance at Academy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

Salesman was awesome.

Salesman was awesome. The finance departments use of a tablet to do the contract was unacceptable as it's too hard to read

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

Appointment for oil change and tire rotation, 1:00 p.

Appointment for oil change and tire rotation, 1:00 p.m. Got there 5 minutes early. Cashier mentioned recall, I told her not the mess with it. At 2:15 they told me that I needed a new cabin filter, would cost another $73 and take 15 more minutes. Finally got my van at 2:45. They didn't tell me it was going to cost another $38 to change the filter. They didn't give me the usual car wash. The icons on the media screen were messed up (they tried to fix the recall). I got a tech to look at it, and he messed with it for several minutes and told me there was nothing wrong with it. On the way home I tried to adjust the cabin temperature and could not because, as I had told the tech. Brought van back, tech fixed it. Went to town for groceries, kept hearing dragging sound. Looked under van and saw some kind of lid dragging. Took it back and tech fixed it. I spent the entire afternoon getting my car fixed. Why were all the usual people gone? I liked them. The new ones were pleasant, but I didn't feel very good about the service in the end.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, and we apologize for the inconvenience. We understand your frustration with the unclear pricing, the cabin filter issue, and the media screen. We also regret that the usual car wash wasn’t provided and that you had to return for additional fixes. We’re currently training new team members, and we appreciate your patience during this transition. Your experience is important to us, and we’re reviewing how we can improve communication and service. Please contact us directly if you’d like to discuss this further. We hope to serve you better next time.

Service was quick and precise.

Service was quick and precise. Dealership is clean and waiting area is comfortable. I will be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

Good service, friendly staff, but service took longer

Good service, friendly staff, but service took longer than anticipated for just an oil change

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are happy to hear you had a good experience with us. Please let us know what we can do to earn a 5 star!

Academy jeep is a good clean dealership and has a lot of

Academy jeep is a good clean dealership and has a lot of great cars , I talked with Q and just got my new car and is so happy with my choice . They were very polite and helpful as a team. Highly recommend‼️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

Service department did a good job and completed the

Service department did a good job and completed the recall repairs as well as washed the truck

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

The service department was kind to deal with prompt on

The service department was kind to deal with prompt on there service sales was very great to by my first new car from Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

They are always trying to do the best customer service!

They are always trying to do the best customer service! Making sure that you understand what you need to do to keep your car running at the top efficiency.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!