Reviews
Took care of all my concerns. Made buying a car easy and...
Took care of all my concerns. Made buying a car easy and pleasant from beginning to end.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I can't express enough how much this means to us, thanks for taking the time to write a review for us. We really try to get as much feedback as we can in order to enhance our customers experience. Please let us know if there is every anything we can do.
Every individual was courteous,warm and friendly. I felt...
Every individual was courteous,warm and friendly. I felt extremely comfortable while Rob B. clearly explained the benefits of driving the chevy equinox that I eventually bought. Vinnie, the finance manager, was cordial and crystal clear with his explanation on purchasing the car. I had no plans on buying the car that day but the equinox and the offer perfectly fit my needs. I hope many potential buyers at least stop by and check this dealership. They may leave without a purchase, but they'll be treated with respect and warmth where not many businesses can match. Thank you Rob!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Easiest purchase
Found the car I wanted online, drove up 2 hours from NYC. On the way they were taking care of the paperwork so I could sign everything and walk out with a car. I got to drive that care home immediately it was done promptly and done well. They have many wonderful finance options and the showroom is beautiful itself. Everyone was kind and not pushy at all. The car selection is super fun and I will 100% be back, it was worth the drive. Thank you so much!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
WOW!!!!! Thank you so much, we don't believe in the typical 'pressure' model used by car dealers in the past. I'm so glad you had a great experience here, thanks for taking the time to write this.
Blasius was great. Kaylee was excellent and tony was very...
Blasius was great. Kaylee was excellent and tony was very helpful. Highly recommend! Beautiful cars at great prices!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I shouldn’t have to send a used vehicle that I purchased...
I shouldn’t have to send a used vehicle that I purchased thru emissions with 30 days of receiving it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Mark thanks so much for taking the time to write this review and bringing this to our attention. We will definitely find a loophole in our process that allowed this to slip by.
Sales side went great!! Pat O. is great to deal with. I...
Sales side went great!! Pat O. is great to deal with. I have to question the service dept. on their thoroughness of the before sale inspection. Four days after receiving truck the battery died and front CV axle had to be replaced due to clunking noise. This was quite inconvenient seeing the dealership is 1.5 hours away.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Mark once again thanks for writing this and bringing it to our attention.
Fernanda was great and I have already referred her to...
Fernanda was great and I have already referred her to others. Definitely the best place to buy a car/truck
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
YES!! Thank you so much, we appreciate any and all feedback we get in order to make our customer experience as good as it can be.
Friendly staff, very helpful throughout the entire...
Friendly staff, very helpful throughout the entire process. Eric and Alexis were great. Car even came with a new set of tires and I received market value for my trade in.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
So thankful I came to Connecticut to purchase my Jeep...
So thankful I came to Connecticut to purchase my Jeep Wrangler from Blasius Federal Road! Very helpful, patient and not pushy!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you guy! That was a PHAT Jeep Wrangler, we loved it as much as you did. Hope you are enjoying it please reach out if there is anything you need. Thanks again!
I tried to buy a 2017 Lexus gs350 awd from this place...
I tried to buy a 2017 Lexus gs350 awd from this place using my own bank as the loan provider and it was the worst experience of my life first I live 2 hours away from this dealership and I went there specifically because of this car after I agreed to purchase they refuse to give me a purchase and sales agreement for to take it to my bank in order to get the loan instead they just printed the car value on a piece of paper and said that was enough after I went to my bank they told me that in fact o did need the purchase and sales agreement to get the loan, I called then over the phone and they send me a text with the picture of the purchase and sales agreement then I got the check and went straight there another 2 hours from mass to Connecticut to deliver the check and get the car paperwork in order for me to register the vehicle since I am from out of state I would have to do all the registration process myself they refused to take my check from me and and claimed that they need my insurance and banking information in order to sell me the car because they claimed that if I didn’t register the car on time my bank would cancel the check after they cash it and would ask for the money back from than. I tried to explain to then that what they were saying didn’t make any sense because if I don’t register the vehicle the bank would have a problem with me the person who took the loan and not the cat seller but still they refused to listen to me then I canceled the purchase and went back to my bank DCU the next day to return the check and ask for information in regards to this the bank manager told me that what they said didn’t made any sense. The bank would never go after the seller for whatever reason all they had to do is finish the sell and then is all on me. I feel extremely humiliated with all this situation, I basically been called a scammer. I lol pursue legal action against this dealership because I believe I was a victim of racism and prejudice plus all the time and money all lost on this useless situation. They don’t know how to handle business in this place if it’s a little bit different from what they are used to. My bank manager even tried to contact them the next day to explain the situation but couldn’t get a hold of anyone over the phone worst place ever.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thanks so much for letting us know how you feel about this situation. We did tell you several times we would need to submit your paperwork to guarantee the lien from another bank. You cannot take the title and all the paperwork, we have to register the vehicle when there is a lien. Please see the Mass statute where it clearly defines a dealers role when selling a vehicle with a lien. It's clear. https://malegislature.gov/Laws/GeneralLaws/PartI/TitleXIV/Chapter90D/Section16 We also warned you several times, in person and recorded phone calls, that we would not be able to just give you the title without the lien being secured at the RMV and you still chose to make the drive down. Banks expect there to be liens placed on vehicles they loan money on, failure to do that would be a break of our fiduciary duty to lending institutions and we are not willing to break that for anyone. I'm sorry we are not willing to do that, the only way to guarantee the lien be placed is if we register the vehicle per Massachusetts statutes.