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Matthews Kia of Clay

(422 reviews)
Visit Matthews Kia of Clay
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
New (315) 641-7609 (315) 641-7609
Used (315) 641-7654 (315) 641-7654
Service (315) 409-7168 (315) 409-7168

Reviews

(422 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matthews Kia of Clay from DealerRater.

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Excellent severice

The one on one and the fact that they make u feel like a friend instead of a buyer. No matter what questions u have they r there and answer anything big or small. I also like the fact he showed me around the place and introduce me to the severice guys and if I needed anything for my car they could order it

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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fast service friendly employees

THE SERVICE MANAGER WAS VERRY NICE..HE EXPLAINED WHAT THEY NEEDED TO DO.AND MY CAR WAS READY WITHIN THE TIME FRAME HE PROMISED

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service great staff

Everyone was very courteous & ready to help. They were very accomodating. The sales floor was very organized & clean

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service and clean facilities.

Your sales person (Russell Schultz), was very patient with me...after my chemo treatment I was not feeling to well, Russell did not "pressure" me into a sale, a real gentleman. Not only was the car very clean.....it even had a FULL tank of fuel...Nice touch!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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kia of clay was a pleasure to do business with

Friendly with no pressure. Interest in what I wanted in a car and trying to make my budget work. nice room to talk in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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A Nice Leasing Experience

The sales guy, Chris T, was very, very good with me - us. Very nice, to the point, without being cloying. He did not waste my time showing me more expensive vehicles. Instead he showed me exactly what I wanted, needed. He acted like himself, and I was comfortable with that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service

Everyone is very friendly and welcoming! It's nice to see people that care and are genuinely helpful! Service is gone from our society today and your dealership has it 200%! So keep on doing what you do! We will buy a car from you anytime!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Tracy is awesome

I really enjoyed dealing with my salesperson Tracy North , she was a lot of fun to deal with and she got me a great deal . I am a Ford person and I am now driving a KIA because of Tracy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for this review, Adam. We really appreciate you leaving us your input. We are very pleased to hear that Tracy could make your car shopping experience so pleasurable. We are glad to hear you loving your new 2016 Kia Sorento. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Kind regards, Dave Perry

Easy to make an appointment for service

Being able to make an appointment for an oil change within a week, and also having a coupon that I could use to help with the cost.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Kind regards, Dave Perry

Great Service

Staff is always very friendly. Cost of service is always less than expected. Work is done in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with fast and friendly service on your car. We hope you will give us the opportunity to help you again whenever it?s time for your next car. Kind regards, Dave Perry