Matthews Kia of Clay

The WORST! They have a very arrogant, rude, “ oh well” attitude. They make a major mistake and do nothing to rectify the situation but instead give you attitude, lie to you, blame others, and hang up on you.

Avoid any service here. My vehicle was broken into thanks to the brilliant engineers who designed my 2021 Kia Forte LXS's ignition. Rear passenger window was shattered and steering wheel was pulled apart. Ignition and airbag system was damaged. Instrument panel was also scratched. This dealership spent 2 weeks working on my car. When I picked it up, there was glass inside my door and when I tested the window, it did not go up the same way it did before the accident. Glass was all over the vehicle. Window was scratched when I tested the window button; a piece of glass inside the door scratched the window. The weather stripping on my window was scratched and was not installed right. The interior of door was not put into place correctly and it was scratched from re-installing. My steering wheel was not aligned and that really irritated me. The mechanics obviously did not test drive my vehicle after fixing the steering wheel. I talked to Gina Dow about the issue with my door, and she offered for me to leave it here for another day to get rid of the glass. She also told me regarding the weather stripping issue, that we are not a body shop. Wrong answer. Your mechanics left me with many problems, she should have told me the issue would be corrected today (for the glass cleanup). She should have also reached out to my adjuster for body work. I did not realize the steering wheel alignment was off until I drove off the lot. Very disappointed with their service. Service was just as bad when Fuccillo Kia of Clay was originally there, and the former service manager is still working there, Kevin Boutwell. Kia has never cared about their customers. Kia is notorious for building engines that burn oil. And this whole Kia theft challenge made everything worse for customer service. I hope when the federal court case in California is resolved, the court makes Kia payout enough customer compensation to significantly reduce profits. Your engineers already screwed up many models for ignition design. I will never buy another Kia again and I hope Matthews Kia of Clay Service Department gets a makeover, starting with terminating the former inconsiderate service manager who started with Fuccillo. And the new service manager, Adam Simon, should really read this. If the service department keeps treating customers like I was, they will lose a lot of business.

I recently visited this dealership looking to buy a new car.I was greeted by a friendly staff and was introduced to a salesman, Riley Melchior. I did a test drive in the car I was interested in and decided against it. I really wanted a new Soul and Riley said he would see if he could find one. He did locate one in Schenectady and I completed the application. I was shown a picture of the car that was available and we discussed payments, of course I was offered many extras to cover extended warranty and other options but declined them. We agreed on a payment and was told they would call as soon as the car got there. I waited 3 days and called to check on the status, Riley was off that day so I asked to talk with someone else. A few minutes later the woman came back on the line and said they were still trying to locate the car I wanted. I told her I was told the car was at another location and they would bring it there, they even showed me a picture of it. Her only response was "do you want Riley to call you" I gave her my number and asked for a call back. That was 1 week ago, I can understand if they could not get my financing approved but to just leave someone hanging is inexcusable. Based on my experience I would never recommend this dealership.

Excellent service from Mohamed Jeylani. Tom and I would recommend Matthews Kia of Clay to everyone. Everyone was very friendly and checked frequently to make sure we were tended to. Mohamed made sure we were satisfied with our purchase and was very patient with us during entire purchase.

2 Years Ago I Bought My 2018 Chevy Cruze LT Hatchback From Kia. The Customer Service There Was Extraordinaire! They Helped Me With The Best Trade In Value For My Camaro Far Better Then Any Other Dealership In The Area And I Did Go To Many Dealerships To Find The Best Trade-In Offer For My Camaro. The Warranty With KIA Is The Best Hands Down Compared To Anyone In The Syracuse Area. I Received A Warranty With Chevy First Centenial & That Warranty I Did Use Twice And It Kept My Car In Tip Top Shape Thanks to KIA And There Excellent Sales & Finance Department! I Would Recommend This Location In Clay Highly! Skip The Rest & Just Start Your Car Shopping At KIA in Clay They Will Exceed All You Expectaations In All Departments Here!!

Bought a Sportage for the wife and a Sorento for myself. Everyone was respectful, knowledgeable and very courteous. Moe was our salesman and explained everything to us . Thank you Moe, Nick, Dan, Jess, Kelly, Lori, Sally, and Becka for everything. Finally a dealership that cares.

I had purchased 6 kias from Burdick over the years. This time with all the issues They could not get me a car. My experience at Mathews was great. Not only did they get me into a new Sorrento Lease, they actually bought my old vehicle that was coming off lease and found me several thousand dollars to use for the new one. Very impressed with their operation and I highly recommend them

Went there looking to buy a new (expensive) car and asked to take one for a test drive. The salesman was very rude and acted like I had horns growing out of my head.He obviously said we couldn’t test drive it and told us that there was a 6 month wait to order one, which we already knew because we aren’t new to buying a car. Left there feeling like they weren’t interested in selling a car to us. First and last time they will ever see us. We’ll take our $50,000 and go elsewhere.

Best car buying experience I have ever had. Stress free, fast, very knowledgeable and informative. My sales rep was Jess. She was very helpful, friendly, knowledgeable. Everything was done ( and done flawlessly) in just a few hours and I drove away with my new Sportage! All the numbers were presented in a honest and clear manner.

I was a long time customer before they took over. I would not take a free car from them! Totally incompetent, lies, false information, and absolutely no communication.