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Matthews Kia of Clay

(422 reviews)
Visit Matthews Kia of Clay
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
New (315) 641-7609 (315) 641-7609
Used (315) 641-7654 (315) 641-7654
Service (315) 409-7168 (315) 409-7168

Reviews

(422 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matthews Kia of Clay from DealerRater.

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Great service, and sales people!

Everyone was knowledgeable, and concerned with my needs, making sure I purchased exactly what I wanted. I've never purchased from a dealership that took so much time to follow up after the purchase was made.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Rebecca, we take great pride in making our customers know that we don't forget about them after they've purchased the vehicle. Thank you very much for a great review and we look forward to helping you with all your automotive needs in the future!

Great service, clean facilities

Mike personally took charge and alerted me to a dirty air filter in my car. He also had my car washed after the oil change. The young lady at the check-out was also friendly and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you Lawrence!! Mike is a great part of our service team and we're pleased to hear that he did a great job on checking over the ENTIRE vehicle during the Multi-Point Inspection. We are very happy to have you as our service customer!

Friendly service, go out of there way to help you,

I have purchased 2 Kia's in the past there at Fuccillo Kia in Clay, and never had any problems with the vehicles or the people. Everyone there that I have dealt with were very nice and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for being a repeat customer Karen. We pride ourselves on great service before and after the sale, and we are pleased to hear that we are worthy of multiple purchases from a great customer like yourself! Thanks again : )

Excellent Salesman

Our salesman, Chris Torrese is what we liked the most. He was very helpful and knowledgable but NOT pushy! We explained what we wanted in a vehicle and he found it. We expalined where we wanted our payment and he made it happen with different options. This by far was the easiest and fastest expierence in buying a new vehicle! I went home that night and put on my facebook page what dealership to go to and what salesman to see!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

I'm sure Chris will appreciate the Facebook post, Janet! Please be sure to say hello to Chris when you stop in for Service!

Excellent service

The Salesman and sales manager were wonderful to me. Made me feel like I was their priority and that they genuinely care about me as a person, not just to sell me a vehicle. Customer service is very, very important. These guys are top notch!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks Julia! Customer service IS very important to Fuccillo Kia of Clay, and we're very pleased to hear about your experience with us!

clean and friendly

i liked hearing about how important the service to the customer is. I feel that is very very important. I didn't feel that once i drove the car away i would be forgotten and that future times i would be coming in for service that the service to me would be important to fuccillo. That makes me happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We want to give our customers the best service before AND after the sale, Dawn. We are here for you for the life of your vehicle, or whenever you want to upgrade!

no pressure,friendly, go buy a car now from SAL

all your people are great.Everyone trys to help. Sal Brancassio was the best. we will always be customers and recconmend you to all our friends as in the past.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks Dennis, Sal is one of our most referred Salesmen. His customers love him and he takes care of everyone! Thanks for the stellar review!

great service

The sales rep was a big part of decision to buy the vehical. polite and full of information on the soul we bought. Thanks again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

No problem Steven, if you need anything else give us a shout.

Excellent service.

The sales person, Steve Ramie, who sold me my car was excellent. He had done all the sales bartering for a car and when I came back few days later I decided on different car so he needed to start over with paper work and negotiating again. He was very good about restarting all over. Then when I picked up car he was very informative about operating devices that came with car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dorjene, thank you for the awesome 5-Star review. I'll make sure to pass along the praise to Mr. Ramie. If you ever need anything else please feel free to contact us!

Friendly atmosphere. Everyone is very polite!

To be honest we basically had our minds made up that we were leaving with a Kia. Upon arrival, we were greeted promptly at the door and taken immediately to the vehicle of our choice for a test drive. The benefits and features were explained thoroughly and we were very pleased. The leasing process was painless and again, everything was explained to our satisfaction and we drove away with a great new vehicle within a few hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your business, and are very pleased to hear we were able to get you into the exact car you wanted the same day! Thanks again, Momma Bear!