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Matthews Kia of Clay

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (385 reviews)
Visit Matthews Kia of Clay
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
New (315) 641-7609 (315) 641-7609
Used (315) 641-7654 (315) 641-7654
Service (315) 409-7168 (315) 409-7168

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (385 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matthews Kia of Clay from DealerRater.

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Great sales

Our salesman, Tim Jacks, was great. He answered all of our questions with patience. He even went so far as to pull my new car up for me because it was pouring out and I had my three year old niece with me. The finance manager was also great. She worked to get us into the payment range we wanted to be in and was able to get us good rates.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Knowledge and enthusiastic

Tory was knowledgeable and was very enthusiastic about showing me a variety of Kia's. It was a pleasure to deal with him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Donna. Thank you for the 5 Star review for our salesman Tory. He's been a great asset to our Dealership and we're very pleased to hear he met all your expectations : )

Great service and waiting time was good

Your service department is clean and waiting room great by reading newpaper and having a soft drink when waiting for car get done in a hour. Service tech. came out let me know what was done and that is a big +.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate the awesome review John. Our Service Dept takes great pride in our customer satisfaction and we're happy to have you as part of the Fuccillo Family!

Service

We were able to take home the exact vehicle that we wanted, the employees were wonderful (Dave Perry, Terry Glover and Kevin).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Michael, We appreciate you stellar 5 Star review, and I'll be sure to let Kevin and Tory know how pleased you were!

Great sales team, especially Kevin Boutwell

Kevin Boutwell, was excellent again. This is our second Kia we purchased from Kevin, and soon my son will be getting a car there, and our first lease is up in 11 months. Hope to do business again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks Robert. Kevin was extremely pleased to see you again, and looks forward to assisting you and your family in the future!

Best place in the area to purchase a car

everyone worked hard to get us the car we wanted and also got great terms as well. Billy Fuccillo is an asset to the business world. Everyone at your dealership works very hard for all of your customers. It does not go unnoticed. Good luck in the future and hope you are in business for many years to come!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks Bernie, we're a very team oriented dealership and i'm pleased to see that it makes a difference. Anything you need in the future please come see us!

Great service

All the time the salesman (sal) took with me even though it was difficult to get the right financing for me. He didn't give up and worked out the best deal for my situation. He made me feel like I was his only priority.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Rebecca, Sal never gives up on his customers and we're happy to hear you enjoyed the experience! If there is anything us, or Sal can do for you please don't hesitate to call!

Very Clean, friendly atmosphere.....

Very Clean, friendly atmosphere, TV's/Music on, beautiful lounging area with up to date magazines, and comfortable chairs, a special drawing, a chocolate Pizza given when a car is bought by a manager, kindness, drinks, popcorn, clean bathrooms. I'd definitely come back there again and again! Everyone was great!! I felt like a part of a large family.....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

This is probably the nicest review we've gotten all year, Dianne!! We're extremely please to hear of your incredible experience and are happy to have you in the Fuccillo Family!

Great salesperson

It was a good experience. We thought we might look for awhile, but it ended up being the only place we looked. No one ever likes the car buying experience, and we dreaded it, but Sherii made it pleasant. She understood our needs, parameters and stressors. She was very easy to work with. The main reason we settled on the car we bought and Fucillo is that we were allowed to take it overnight. It helped us be much more comfortable with a decision we were hedging on. You are fortunate to have Sherii on your sales team. Dave and Kelly were fine.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Brian, we here at Fuccillo Kia are always there for the customer and will do whatever we need for them to feel comfortable during the buying process. Sherii has been with the Fuccillo group for a very long time and is one of the best we have on staff. If there is ANYTHING we can help you with in the future do not hesitate to reach out! I'll pass along the review to Sherii!

Happy to do business with these people!

A great staff! The salesman I worked with (Sal) was very informative. He showed me which vehicle I should get baised on my needs. He was'nt just trying to up sell me. All of my questions at the time were answered, and we made a deal quickly and painlessly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hey Christopher, I appreciate you sharing your awesome experience on cars.com. Sal has been with the company for quite some time and is one of the best we have! I'm happy to hear he's got another satisfied customer.