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Hyundai of New Port Richey

(8,051 reviews)
Visit Hyundai of New Port Richey
Sales hours: 8:30am to 8:30pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 8:30am–8:30pm 11:00am–8:00pm
Tuesday 8:30am–8:30pm 6:00am–8:00pm
Wednesday 8:30am–8:30pm 6:00am–8:00pm
Thursday 8:30am–8:30pm 6:00am–8:00pm
Friday 8:30am–8:30pm 6:00am–8:00pm
Saturday 8:30am–8:30pm 8:00am–5:00pm
Sunday 11:00am–7:00pm 10:00am–4:00pm
2013 state dealer award
View 7 awards
2013 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (877) 748-4757 (877) 748-4757
Used (877) 895-8660 (877) 895-8660
Service (866) 227-8288 (866) 227-8288

Reviews

(8,051 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hyundai of New Port Richey from DealerRater.

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This is our 3 rd Hyundai purchased from Bill

This is our 3 rd Hyundai and our son bought one off of Bill too we couldn’t ask for a more thorough salesman he’s more like a friend ,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Quick process

Our salesman was great. Daniel from Chicago. He was quick at processing our paperwork and getting us in our new SUV Santa Fe thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Comfortable and inviting

This was my first time buying a car and Dakota was very helpful and informative. He made my experience very pleasant, and comfortable. I would definitely come back to this dealership and recomend other friends to it as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Amazed

Jimmy Hendren was wonderful to work with , he made me feel like his only customer, just an amazing person I love my new Hyundai Kona

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Employees, like Mary, are a company's greatest asset.

Mary in the service dept. is the best, bar none! She returned our call quickly to review our emergency, a flat tire while on the road. She got us in immediately, fixed the flat for free, changed our oil and threw in a free, much needed car wash to boot. We trust Mary like family and appreciate her love of clients and great sense of humor. We arrive with a bad situation and she always has us leaving with laughter and peace of mind, knowing our car is safe again for traveling with our family and all too many pets . Mary is the standard for women who have successfully transitioned into a formerly male dominated career. The only way to do great work is to love what you do. Mary exudes that love and it translates into customer confidence and satisfaction. She takes her work seriously yet herself lightly, which becomes a win-win strategy for all. Thanks Mary for always going above and beyond and having us feel like we are your #1 priority. To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity and that standard defines you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service not done correctly or incompletely finished.

I requested Hyundai's "Summer Special" offer for an oil change, oil filter, tire rotation, etc. I believe that they were all done, except, the next day the tire inflation indicator came on. When I checked the inflation on the tires, I found that all four tires were inflated to 25 psi. How could that be? ALL FOUR TIRES? I know that I did not bring the car in that way. As you know, the correct tire inflation for these tires is 32 psi. I am especially disappointed with New Port Richey Hyundai's service, because on my last service call, I had issues with oil being dripped onto the engine causing black smoke to blow out of the tail pipe. I have owned a Hyundai from this dealership since 2003 and had not experienced a problem with service needs until last year. These last two service calls were routine, easy ones. It scares me to think of the quality of repair I would receive if it were a major problem. And, therefore, it would be hard for me to recommend your service facility.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Quick Service

Make an appointment...you will be in and out fast. This place can be very busy so book an appointment. Mary is great, always. I'll be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

always treated good

great sales people especially Dan Forsey and Shane Ippolito always try their hardest to make sure you get a great deal. Been dealing with Dan for 11 years now. First time dealing with Shane because Dan had a customer. Dan introduced us to Shane, because he couldn't take care of us immediately said Shane would start the sale both worked together great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Routine Service

Very friendly, quick and excellent customer service. Can't say enough good about Mary. Waiting area very clean and love the charger station. Bought my SUV in 2016 and love it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Used Car Buying Made Easy

Had been looking for a used car, within a set of parameters, and I found one while looking Carfax that peeked my interest. We went on a Sunday to your location and greeted by Chris LaCroix.. I showed him the ad and the car I was interested in. Unfortunately, it was sold. So he showed us some additional inventory on the lot and about the 4th car we looked at, seemed to meet our needs, although it wasn't close to what I had started with. Chris was very patient and took his time with us to make sure this would work for us. It did. We purchased the car and drove it home that same afternoon. From the sales to the financing it was an easy process. I would definitely go back if I ever need another vehicle. After getting the car home, we noticed a minor repair that needed to be done. I called and was told to bring it back in the morning. I did and the service department seems to be a great team. They ordered the part and will have it replaced when it comes. in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.